Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
Is there still a problem? Can't get store to work
why can't i make any purchases through the program?? am i gong to have to make all purchases on Amazon now??
Same problem, unable to purchase gold. Using a PC, playing on FB. Have tried in Chrome, Firefox and IE, same error.
Taking way too long to fix!!!!!!!
still not connecting to App store!!
this is happening to me now. Did they come up with a fix that I am unable to find?
Same problem here - why does this keep happening? Very frustrating - seems to happen on the weekend.
I too cannot purchase anything. Getting "error" message
I lost my 500 plus win streak because the game froze when I was trying to make a purchase for more gold bars. How do I get my win streak back?!!!
still not working!!
Same here "contacting store" and have to close the game.
Yes a proper answer on when contacting the app store issue will be fixed would great. It has been months now. I have 100s of gold bars that I can't access. I have given up playing in sheer frustration and now just come back once a week to check if fixed.
Everytime the same…"Connection Error"
I think this is all we will hear from them. I don't know if I should file an error report for their email not working… I've been reading some reviews that dated back as far as 2021 that they couldn't connect back then!! I don't know how long they had to wait until it was all back to normal. Strange how they can't fix this issue and why it's always recurring…
I am getting the same answers from them.I am playing on my Iphone and it’s already 3months that it doesn’t work and nobody cares.I can’t believe that is such a big problem to fix it!!!The updates for the game continue every week but it doesn’t fix the connecting to the App store problem at all!Very frustrating and making me mad.There is no explain what is happening and when it will be fixed.It’ s just that they know about the issue and will fix it.But nothing happens.I found one that complains having the problem 6months!!!!!Crazy!!
2/2 I then downloaded and logged into the game using my parents PC (also Windows 10) and here is the game map... As you can see it's taken me back 21 levels with 0 Gold Bars. @QueenB
You stated nearly a month ago that "if the issue persists, please contact the King Player Support team for further assistance." Firstly there is no "Contact Us" link on the page and secondly after emailing them as suggested, we are redirected to https://kingcare.zendesk.com/hc / https://community.king.com/en/ and after repeatedly explaining after an exchange of about 6 emails I get the same response. I've just replied to their last email and I know what my reply is going to be…
1/2 @QueenB, here is my login page…
And my current game map…
I play via PC (Windows 10) and when the game last updated the ability to save game progress is no longer available.
I can finally connect with the app store to buy boosters when I want. Thank you everyone for your help. I had no idea this community existed and I am very happy I joined.
I am also using a PC on Facebook with the same problem. They are for sure losing money on this one!
New here? Sign in or create an account to join the fun.
I did find a work around, based on something someone else said in the forum. Opened the game (facebook, PC) in Firefox instead of Chrome and was able to buy gold bars from the store.
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
I am not receiving my rewards
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
