Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

No longer able to exit an unstarted board without losing lives - Information and feedback

Dear community,

I'd like to share with you some information in regards to a god old known issue of the game:

as you may be aware, when we access a level, we don't use any move and we exit the level without playing it, we don't lose any life.

This behaviour was not intended since the very beginning and very soon, this issue is going to be fixed.

That means that, once it's fixed, if we access a level to check it out, we don't do anything and we decide to exit the level to go back to the map, we will be losing a life.

Thank you very much for your understanding 🙂

Have a delicious day and let's keep crushing!

Welcome! 👋

Comments

cenk

Oyun gerçekten sıkıcı oldu. Bu önizleme olayının kalkması sebebiyle oyunu bırakmayı düşünüyorum. Şirketin de birşey yapacağını sanmıyorum. Bu şekilde ilerlemek çok zor. Sinir oluyorum gerçekten. Kızgınım

Tigerize

@johnhazell, they don't care about you or your opinion because you've gotten so far without spending any money. They only make changes that affect their bottom line. People are NOT important obviously!

[Deleted User]

I want to talk more about this situation...

Hi @Pounawea,

To be honest that after this change happened, is not effect my gameplay that much but the problem is that sometimes I will be unlucky to get an amazing board and it cause me to lose the game a lot...

So I read all feedbacks and comments about this change and I see that 80% of people including @SuzyFuller are upset with it and I'm agree with them...

The change has a negative impact with the game especially that the team are fixing something that no one complaining about it at all instead of trying to fix another issue which is more important to this... like issue with requesting and send lifes and much more...

We will see the official answer from the team next couple of days but i want to tell you that if you don't try to bring everything back to normal... a lot of players will stop playing the game and you will be lost so please if you love us...

Thanks you very much!

Have an awesome day!!

SagaR

Chicken_Slayer said:

As to the fact why people are getting different answers, obviously some teams were previously unaware. I am sure they are not now.

Yeah, obviously. This is only the most negative change ever to affect this game. It was announced on 2 December so for sure it is fully understandable that a lot of the support teams are not aware of it even though it's now more than two weeks later...

Maybe some improvements to be made to the training that King offers its support staff? Or if the replies are sent by bots, maybe program the bots a bit better? Just a thought.

mercerik

LuckyMe1189 said:

mercerik said:

LuckyMe1189 said:

Until a month ago, my daughter had no idea this was possible, and she called it cheating. Gave me pause, but as US citizens, not unique.

Hi there, @LuckyMe1189 !

Sorry but I didn't quite understand what you were heading at! What is possible? What exactly is cheating? What is not unique about U.S. Citizens?

Can you please clarify what you were referring to? Are you referring to the Board Reset as Cheating? I didn't even know that this feature existed till it was taken away and reinstated last summer when the Moderator, Jelly_Jenny announced its return in June of this year.

I am sorry about initially misunderstanding your comment!

I truly should have reviewed my post - danged autocorrect, and now I have no idea what I was trying to say? Duh! It did give me pause, but I figured if it was available why not?

Hi there, @LuckyMe1189

Don't worry about it! We are on the same side which is all that matters.

mercerik

SagaR said:

It is clear as day that no-one at King support has a clue as to what is going on! People have been e-mailing them, receiving responses, and posting the responses here (now they have unfortunately been removed, apparently because they are "private messages"). I read those responses before they were deleted and not one of them said the same thing! So what you are told wholly depends on who happens to reply to your e-mail.

How is this even possible? How on earth can a company of this size run a support service that is so totally lacking of all knowledge, information and even training?

This is the first communication rule that any company establishes: consistency! If a client asks your about Z, you reply Y. Always, without fail. With King, when we ask them about Z (removal of board reset) they reply Z, A, W, Q, K, 1, 5, &, and any other thing they happen to think of. Some people get told that this is a trial feature. Some people get told that a lot of players still have it. Some people get told a bunch of rubbish that has nothing to do with the question. And my personal favourite: the "helpful" member of the support team that blithely told the player: ""I understand that this may be frustrating, especially if you're used to having the reset feature in your game. Not to worry! These groups change regularly so hopefully, you'll get it back again soon." .🤪

Hey, hopefully we all will get it back soon! 😂

Hi there, @SagaR !

Well said!

Tigerize

As you already know, we are really ticked off because of this change. This is a small but very valuable perk for
us who play every day. Especially to view the board and know which boosters to choose for nightmarish ly hard levels. We know every change is about the bottom line: Money. But is this change really going to make your quarterly profits go up that significantly? Or just piss off your loyal customers who play every day? Our Candy Crush community is refusing to buy more gold bars because of this. Have you seen a drop in profits? Is it really worth it? It's a very small change you can easily reverse to make millions of players happy. (Please pass this up the chain to whoever has enough clout to actually make this change happen.)

nikosr

5 lives in 5 minutes

number 1 rule in the games , casinos etc is to keep players playing for ever if it possible

For king is the opposite play for 5 minutes and then you can leave to spend your money and time somewhere else 😕

Tigerize

Pounawea said:

Dear community,

First of all, thank you very much to all you for coming by and sharing your opinion with us and a warm welcome to the forum to all newcomers. 🙂

I wanted to let you know that your feedback has been shared with the Studio and we will be having more conversations around this change in the game during this and the upcoming weeks. Also, I've changed the title of this topic (thank you very much for the suggestion!) and pinned it as an announcement.

I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game.

With that being said, I cannot promise that something will definitely come into the game nor I can give you an estimated date, but I'll certainly keep the conversation going with the Studio so they know what's the community opinion.

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

MataiceAlison

pmor said:

i haven't played the game since this change other than to go in and get daily boosters in case they do reverse the change. I do have a suggestion, and if it's already been posted I apologize I didn't read every post on here. To be clear I prefer the change just be reversed but in lieu of that...

How about changing the "starting boosters" to be like the ones you can use in the game (like hammer or hand switch)? Although it would allow user placed combinations, it also may help revenue as users that do pay for the game would likely buy more in order to be able to make combos they want during the game. It also would possibly reduce frustration - resetting over and over and over gets equally tedious to playing levels over and over and over. Players can choose to take their chances with the free bot or use stockpiled boosters (or pay for boosters when they run out) to pass difficult levels. With all the higher levels being pretty difficult with no combos it might get you revenue boost you want and provide more options for all players on how to use boosters and bot.

Just a thought - I figured if I'm gonna complain I might as well bring a solution to the table. I don't know the intricacies of your code but having worked in IT for part of me career this may not be that hard to change - screen real estate might be biggest issue....

i really doubt wether they will reverse this just like they did with the timed sugar drops 😣

pmor

i haven't played the game since this change other than to go in and get daily boosters in case they do reverse the change. I do have a suggestion, and if it's already been posted I apologize I didn't read every post on here. To be clear I prefer the change just be reversed but in lieu of that...

How about changing the "starting boosters" to be like the ones you can use in the game (like hammer or hand switch)? Although it would allow user placed combinations, it also may help revenue as users that do pay for the game would likely buy more in order to be able to make combos they want during the game. It also would possibly reduce frustration - resetting over and over and over gets equally tedious to playing levels over and over and over. Players can choose to take their chances with the free bot or use stockpiled boosters (or pay for boosters when they run out) to pass difficult levels. With all the higher levels being pretty difficult with no combos it might get you revenue boost you want and provide more options for all players on how to use boosters and bot.

Just a thought - I figured if I'm gonna complain I might as well bring a solution to the table. I don't know the intricacies of your code but having worked in IT for part of me career this may not be that hard to change - screen real estate might be biggest issue....

brenda1966

How has my strategy changed lately? I’ve just stopped playing. It’s really that simple.

gottime4dat

You want feedback on how to further screw over loyal customers? What a joke. This is just another one of your insulting, money grubbing maneuvers that will continue to alienate your customers. Take away free boosters, glitches that force you to restart and lose lives, limiting moves (by very significant amounts). Seriously King, eff you. This was the straw that broke the camel. I'm not spending another cent on ANY of your games and come the new year, none of your games will be on any of my devices. You seriously suck.

LuckyMe1189

mercerik said:

LuckyMe1189 said:

And if this weren’t enough😂 my iPad today informed me that I was about out of memory. Choosing through the apps to delete, I thought it read “candy Crush Soda”, when it was the original - too late! I lost 127 lives, 125 coconut wheels, assorted other boosters and the stocking booster ability, plus a lot more. Ugh, I may as well start over (it did save progress through Facebook, just not extras). I had not planned on deleting the game, just not playing as much, and had just won the whole candy box. 😔😔😔😔😔

@LuckyMe1189 !

I am sorry to hear that you are running out of memory on your iPad! I don't have an iPad. My son has one given by the school. How much memory do you have there? Do you have photos and videos saved in your device? These are the ones that use lots memory. Do you use the iCloud to back-up your files? Do you know that you can also buy an iPad Memory Card to transfer some of your files to free-up space? Check on Apple Support to help you answer all these questions.

I deleted many old apps that I no longer need. I do use ICloud. I knew what I needed to do, just couldn’t believe I clicked the wrong thing and lost everything. Thanks for info, just need my boosters😢😢

LuckyMe1189

mercerik said:

LuckyMe1189 said:

Until a month ago, my daughter had no idea this was possible, and she called it cheating. Gave me pause, but as US citizens, not unique.

Hi there, @LuckyMe1189 !

Sorry but I didn't quite understand what you were heading at! What is possible? What exactly is cheating? What is not unique about U.S. Citizens?

Can you please clarify what you were referring to? Are you referring to the Board Reset as Cheating? I didn't even know that this feature existed till it was taken away and reinstated last summer when the Moderator, Jelly_Jenny announced its return in June of this year.

I am sorry about initially misunderstanding your comment!

I truly should have reviewed my post - danged autocorrect, and now I have no idea what I was trying to say? Duh! It did give me pause, but I figured if it was available why not?

Lady_Choo

@TurboTim66 thank you

I am not actually against the players despite what certain posters think. It is not my intention to provoke at all and its a community. As its been pointed out, anyone can post here.
As someone who's job it is to monitor and float about, then yes. I do have a right to be here whether I agreed or not with the change. Despite what is being said against me, I have tried to keep impartial.
As to the fact why people are getting different answers, obviously some teams were previously unaware. I am sure they are not now.
As to why they haven't changed. I honestly don't know. I would hope if they have a good reason they come out and say.
Personally I can see why its useful.

And for the posters who are feeling the need to defend buying anything on any games. You don't have to. Its personal choice.

SagaR

JethrinaBodina said:

Whoever responded to your email doesn't have the first clue as to what is really going on.

It is clear as day that no-one at King support has a clue as to what is going on! People have been e-mailing them, receiving responses, and posting the responses here (now they have unfortunately been removed, apparently because they are "private messages"). I read those responses before they were deleted and not one of them said the same thing! So what you are told wholly depends on who happens to reply to your e-mail.

How is this even possible? How on earth can a company of this size run a support service that is so totally lacking of all knowledge, information and even training?

This is the first communication rule that any company establishes: consistency! If a client asks your about Z, you reply Y. Always, without fail. With King, when we ask them about Z (removal of board reset) they reply Z, A, W, Q, K, 1, 5, &, and any other thing they happen to think of. Some people get told that this is a trial feature. Some people get told that a lot of players still have it. Some people get told a bunch of rubbish that has nothing to do with the question. And my personal favourite: the "helpful" member of the support team that blithely told the player: ""I understand that this may be frustrating, especially if you're used to having the reset feature in your game. Not to worry! These groups change regularly so hopefully, you'll get it back again soon.".🤪

Hey, hopefully we all will get it back soon! 😂

JethrinaBodina

To ensure the change is a positive one, a randomly chosen group of players is always selected to trial a new feature. We then look closely at how the change has been viewed and then decide if it's something we want to permanently implement in the game or not, and when this happens sometimes the event or feature will be removed temporarily. .

Because they didn't read to comprehend your email. Their response is hooey. "...group of players is always selected to trial a new feature."
It's not a "new feature" if, as stated in Pounawea's very first (now deleted) post, the reset was "never intended from the beginning" and that "we would prefer that you buy gold bars and boosters"
This new thread was created, that post is completely gone.
Whoever responded to your email doesn't have the first clue as to what is really going on.

kezza321

I will be glad to answer your question related to why you cannot quit a level without losing a life in the process.

You must know that our Game Studios are constantly working on enhancing our games by introducing new features, gameplay or concepts.

To ensure the change is a positive one, a randomly chosen group of players is always selected to trial a new feature. We then look closely at how the change has been viewed and then decide if it's something we want to permanently implement in the game or not, and when this happens sometimes the event or feature will be removed temporarily. Regarding these groups, here at King Player Relations, we have no way to modify, add or remove the players that are selected, as it is all randomly generated by the game.

Since this feature is currently on an experimental test it might work differently for you and your friends, such as having the possibility of quitting a level without losing any lives. Some players, like yourself, wont be able to do so, while others yes.

Rest assured I've passed your feedback onto the Studio so they will watch this more carefully, hopefully, everyone will soon have access again to a new version of this feature if changes were made by the developer team.

kezza321

So @Pounawea why was I sent the below email???

Comments

cenk

Oyun gerçekten sıkıcı oldu. Bu önizleme olayının kalkması sebebiyle oyunu bırakmayı düşünüyorum. Şirketin de birşey yapacağını sanmıyorum. Bu şekilde ilerlemek çok zor. Sinir oluyorum gerçekten. Kızgınım

Tigerize

[Deleted User]

I want to talk more about this situation...

Thanks you very much!

Have an awesome day!!

SagaR

Chicken_Slayer said:

As to the fact why people are getting different answers, obviously some teams were previously unaware. I am sure they are not now.

Maybe some improvements to be made to the training that King offers its support staff? Or if the replies are sent by bots, maybe program the bots a bit better? Just a thought.

mercerik

LuckyMe1189 said:

mercerik said:

LuckyMe1189 said:

Until a month ago, my daughter had no idea this was possible, and she called it cheating. Gave me pause, but as US citizens, not unique.

Hi there, @LuckyMe1189 !

Sorry but I didn't quite understand what you were heading at! What is possible? What exactly is cheating? What is not unique about U.S. Citizens?

Can you please clarify what you were referring to? Are you referring to the Board Reset as Cheating? I didn't even know that this feature existed till it was taken away and reinstated last summer when the Moderator, Jelly_Jenny announced its return in June of this year.

I am sorry about initially misunderstanding your comment!

I truly should have reviewed my post - danged autocorrect, and now I have no idea what I was trying to say? Duh! It did give me pause, but I figured if it was available why not?

Hi there, @LuckyMe1189

Don't worry about it! We are on the same side which is all that matters.

mercerik

SagaR said:

It is clear as day that no-one at King support has a clue as to what is going on! People have been e-mailing them, receiving responses, and posting the responses here (now they have unfortunately been removed, apparently because they are "private messages"). I read those responses before they were deleted and not one of them said the same thing! So what you are told wholly depends on who happens to reply to your e-mail.

How is this even possible? How on earth can a company of this size run a support service that is so totally lacking of all knowledge, information and even training?

This is the first communication rule that any company establishes: consistency! If a client asks your about Z, you reply Y. Always, without fail. With King, when we ask them about Z (removal of board reset) they reply Z, A, W, Q, K, 1, 5, &, and any other thing they happen to think of. Some people get told that this is a trial feature. Some people get told that a lot of players still have it. Some people get told a bunch of rubbish that has nothing to do with the question. And my personal favourite: the "helpful" member of the support team that blithely told the player: ""I understand that this may be frustrating, especially if you're used to having the reset feature in your game. Not to worry! These groups change regularly so hopefully, you'll get it back again soon." .🤪

Hey, hopefully we all will get it back soon! 😂

Hi there, @SagaR !

Well said!

Tigerize

nikosr

Tigerize

Pounawea said:

Dear community,

First of all, thank you very much to all you for coming by and sharing your opinion with us and a warm welcome to the forum to all newcomers. 🙂

I wanted to let you know that your feedback has been shared with the Studio and we will be having more conversations around this change in the game during this and the upcoming weeks. Also, I've changed the title of this topic (thank you very much for the suggestion!) and pinned it as an announcement.

I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game.

With that being said, I cannot promise that something will definitely come into the game nor I can give you an estimated date, but I'll certainly keep the conversation going with the Studio so they know what's the community opinion.

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

MataiceAlison

pmor said:

i haven't played the game since this change other than to go in and get daily boosters in case they do reverse the change. I do have a suggestion, and if it's already been posted I apologize I didn't read every post on here. To be clear I prefer the change just be reversed but in lieu of that...

How about changing the "starting boosters" to be like the ones you can use in the game (like hammer or hand switch)? Although it would allow user placed combinations, it also may help revenue as users that do pay for the game would likely buy more in order to be able to make combos they want during the game. It also would possibly reduce frustration - resetting over and over and over gets equally tedious to playing levels over and over and over. Players can choose to take their chances with the free bot or use stockpiled boosters (or pay for boosters when they run out) to pass difficult levels. With all the higher levels being pretty difficult with no combos it might get you revenue boost you want and provide more options for all players on how to use boosters and bot.

Just a thought - I figured if I'm gonna complain I might as well bring a solution to the table. I don't know the intricacies of your code but having worked in IT for part of me career this may not be that hard to change - screen real estate might be biggest issue....

i really doubt wether they will reverse this just like they did with the timed sugar drops 😣

pmor

brenda1966

How has my strategy changed lately? I’ve just stopped playing. It’s really that simple.

gottime4dat

LuckyMe1189

mercerik said:

LuckyMe1189 said:

And if this weren’t enough😂 my iPad today informed me that I was about out of memory. Choosing through the apps to delete, I thought it read “candy Crush Soda”, when it was the original - too late! I lost 127 lives, 125 coconut wheels, assorted other boosters and the stocking booster ability, plus a lot more. Ugh, I may as well start over (it did save progress through Facebook, just not extras). I had not planned on deleting the game, just not playing as much, and had just won the whole candy box. 😔😔😔😔😔

@LuckyMe1189 !

I am sorry to hear that you are running out of memory on your iPad! I don't have an iPad. My son has one given by the school. How much memory do you have there? Do you have photos and videos saved in your device? These are the ones that use lots memory. Do you use the iCloud to back-up your files? Do you know that you can also buy an iPad Memory Card to transfer some of your files to free-up space? Check on Apple Support to help you answer all these questions.

LuckyMe1189

mercerik said:

LuckyMe1189 said:

Until a month ago, my daughter had no idea this was possible, and she called it cheating. Gave me pause, but as US citizens, not unique.

Hi there, @LuckyMe1189 !

Sorry but I didn't quite understand what you were heading at! What is possible? What exactly is cheating? What is not unique about U.S. Citizens?

Can you please clarify what you were referring to? Are you referring to the Board Reset as Cheating? I didn't even know that this feature existed till it was taken away and reinstated last summer when the Moderator, Jelly_Jenny announced its return in June of this year.

I am sorry about initially misunderstanding your comment!

I truly should have reviewed my post - danged autocorrect, and now I have no idea what I was trying to say? Duh! It did give me pause, but I figured if it was available why not?

Lady_Choo

@TurboTim66 thank you

SagaR

JethrinaBodina said:

Whoever responded to your email doesn't have the first clue as to what is really going on.

How is this even possible? How on earth can a company of this size run a support service that is so totally lacking of all knowledge, information and even training?

Hey, hopefully we all will get it back soon! 😂

JethrinaBodina

To ensure the change is a positive one, a randomly chosen group of players is always selected to trial a new feature. We then look closely at how the change has been viewed and then decide if it's something we want to permanently implement in the game or not, and when this happens sometimes the event or feature will be removed temporarily. .

kezza321

So @Pounawea why was I sent the below email???

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