Can't collect gift boxes when pass a level :-)

newfygirl

Hello all,

Thank you for your patience.

I’m delighted to inform you that this issue has now been resolved.

You will have received an update automatically that contained the fix.

You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

I have quit and restarted the game many times since you posted this message (I am playing on my laptop so did not reinstall but there was an update on my computer 2 nights ago) and still nothing has changed. Sounds like nothing has changed for anyone else either!

Patrick_Rösch

Hello all,

Thank you for your patience.

I’m delighted to inform you that this issue has now been resolved.

You will have received an update automatically that contained the fix.

You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

Same problem. Open/close and uninstall/install. No different. Same Problem. My player Icon is about 10 Levels bevor my actual Level.

Siu_Fong__Chan

Pass level 990 and gift box is still locked ☹️

Same problem here, the boxes are still in levels 669,673,679,687.

Handlebar62

Hello all,

Thank you for your patience.

I’m delighted to inform you that this issue has now been resolved.

You will have received an update automatically that contained the fix.

You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

Problem persists. Very frustrating.

Mica2204

Hello all,

Thank you for your patience.

I’m delighted to inform you that this issue has now been resolved.

You will have received an update automatically that contained the fix.

You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

Same problem here. I don't even have the option to update the app.

Mandyscents

Unlocked the level but not receiving the bonus gifts.  As I am advancing through the levels with gifts, I am not receiving these gifts. If I click on it, I get the message that I have to unlock the level to receive it, but I already have. Levels 801, 805, 811, 819, and 829 have all been unlocked with no gifts being added to my account. I am playing via MY iPhone and iPad. look forward to resolving this issue. -

See more at: https://care.king.com/en/candy-crush-soda-saga/unlocked-the-level-but-not-receiving-the-bonus-gifts#sthash.t9gg68vT.dpuf

I just noticed that something updated in my CC Soda game because now the gift boxes are not showing up for levels 801, 805, 811, 819, and 829 but I DID NOT get ANY of the gifts/rewards. This is very frustrating. I know this is just a game but I have put in my time and money and should be able to rely on the game working properly in return, just saying..

Brian_Taggart

Hello all,

Thank you for your patience.

I’m delighted to inform you that this issue has now been resolved.

You will have received an update automatically that contained the fix.

You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

candy crush soda shows gift boxes after reinstall but after i close the app they disappear

Yvonne_Lee_Dial

Hello all,

Thank you for your patience.

I’m delighted to inform you that this issue has now been resolved.

You will have received an update automatically that contained the fix.

You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

the problem is NOT solved. I have not received a single thing by passing gift box levels and the box disappears when i do pass the level. the gift boxes have been messed up for weeks. I was buying things a little but will stop spending real money until you give me what the game is paid to do...work!!!!

Cezdiamond

This is happening for me as well. I'm missing two gift boxes. I re-downloaded the game and all that did was delete all my boosters. Please advise!

I am sorry about this, I have sent you a private message :-)

Vanessa_Conwell

Hello all,

Thank you for your patience.

I’m delighted to inform you that this issue has now been resolved.

You will have received an update automatically that contained the fix.

You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

I have not received gifts from several levels I have passed..