Can't collect gift boxes when pass a level :-)

Justin_Elms

so frustrating! I have reinstalled the game, logged in and out of Facebook but still won't fix it. Also not receiving lives from other people. Please help!!

Andrea_Brown

Hello Justin,

Thank you for posting.

This is something that we are looking into as the issue has been brought to our attention by several players

I will use this thread to keep you updated.

Kind regards,

Johnny

Waiting for updates

Cezdiamond

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Thanks for letting us know :-)

Cezdiamond

Pass level 990 and gift box is still locked ☹️

We are currently looking into this, thanks!

binarystarr

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Nice one. I also have a level before with no stars but it was one i got stuck on FOR DAYS. I'm loathed therefore, to test your theory

K-Ang

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

The problem is not stars but the gift boxes. Are we talking about the same thing here?

Tracy_Chan

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Not Yet Solved for the gift

Cezdiamond

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

We have noticed that the avatar is not moving correctly for some players this is why the gifts are not being received. We are looking into this. Thanks!

Cezdiamond

Johnny Ryall, please keep me updated in my topic too! Thanks.

topic link: https://care.king.com/en/question/view.action?forumThreadPermalink=gifts-cannot-be-open-after-changing-the-cellphone-i-used-to-play

We have noticed that the avatar is not moving correctly for some players this is why the gifts are not being received. We are looking into this. Thanks!

KellyM

Pass level 990 and gift box is still locked ☹️

Levels 830, 834 & 840, same issue, gifts are not opening. I went back & beat 830 & 834 again but they still have not open...thx

Cezdiamond

It's so agrivating that they only say they are looking into it!  It's obvious that it is a King issue and not user/device issue.  I've won 4 out of the 5 gift boxes and haven't received one booster.  

Hi Cheryl- We hope to have an update/fix shortly for you :-)

Matty_2u

It's so agrivating that they only say they are looking into it!  It's obvious that it is a King issue and not user/device issue.  I've won 4 out of the 5 gift boxes and haven't received one booster.  

I hope so, I am in the same boat and would have had lots of prizes, perhaps you would kindly compensate us for our patience and loss of prizes

Katie_Chamberlin

Hello Justin,

Thank you for posting.

This is something that we are looking into as the issue has been brought to our attention by several players

I will use this thread to keep you updated.

Kind regards,

Johnny

Same problem here!!

Cezdiamond

Help! mine has been like it for a week now and can't seem to find any more answers from King Care apart from the first reply that it's being looked into. Has anyone had an update?

Sorry for the delay we are still looking into this and we hope to have an update for you soon. Thanks a lot for your understanding. :-)

Cezdiamond

I sent a notice got flagged as duplicate and my boxes disappeared.  I had also gone back and found a level with No stars and had played it and gotten stars around the same time.  I never got any of the bonuses of the boxes.  They just disappeared.  I've since gotten a few so it reset but got none of the frozen ones.

Sorry for the delay we are still looking into this and we hope to have an update for you soon. Thanks a lot for your understanding. :-)

Strongermel

Not getting reward for candy crush soda levels 1001 and 1005I reached and played levels 1001 and 1005 and am now on level 1007, but I don't think I received the reward, and each time I start the game, it puts me at level 1000. I need to click the "portal" after level 1005 to get to my current level.the little boxes on level 1001 and 1005 still show unopened - See more at: https://care.king.com/en/candy-crush-soda-saga/not-getting-reward-for-candy-crush-soda-levels-1001-and-1005#sthash.GyLpvKE3.dpuf

Have you checked to Make sure you got stars on level 1000? That happened to me to and once I played the level again and got stars the old boxes disappeared but now I've gotten new ones on higher levels. Try it good luck!