Can't collect gift boxes when pass a level :-)
Justin_Elms
Posts: 4
Level 1
in Support
so frustrating! I have reinstalled the game, logged in and out of Facebook but still won't fix it. Also not receiving lives from other people. Please help!!
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Answers
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Waiting for updatesHello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny
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Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved
Thanks for letting us know :-)0 -
We are currently looking into this, thanks!Pass level 990 and gift box is still locked ☹️
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Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved
Nice one. I also have a level before with no stars but it was one i got stuck on FOR DAYS. I'm loathed therefore, to test your theory
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Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved
The problem is not stars but the gift boxes. Are we talking about the same thing here?0 -
Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved
Not Yet Solved for the gift0 -
Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved
We have noticed that the avatar is not moving correctly for some players this is why the gifts are not being received. We are looking into this. Thanks!0 -
We have noticed that the avatar is not moving correctly for some players this is why the gifts are not being received. We are looking into this. Thanks!Johnny Ryall, please keep me updated in my topic too! Thanks.
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Levels 830, 834 & 840, same issue, gifts are not opening. I went back & beat 830 & 834 again but they still have not open...thxPass level 990 and gift box is still locked ☹️
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Hi Cheryl- We hope to have an update/fix shortly for you :-)It's so agrivating that they only say they are looking into it! It's obvious that it is a King issue and not user/device issue. I've won 4 out of the 5 gift boxes and haven't received one booster.
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