Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

1246789

Answers

  • QueenBQueenB Posts: 8,287 Community Manager
    Aha, sorry about that 😬

    Ok, so the steps are different for Android, and that is basically to reinstall the game app. This will mean that any saved up boosters, lives and progress made on extra features will be reset but your game progress and Gold bars will be fine.

    Does level 2494 sound correct? If yes, go ahead and reinstall the game app and make sure it gets connected to the email you have provided.

    I'll make sure you get a compensation once the issue has been solved 😉
  • Hey! Would you like to give us your opinion?

  • candysodaLAFLcandysodaLAFL Posts: 12 Level 2

    @QueenB
    Deleted and reinstalled and it’s fixed the problem BUT it’s taken me back to  old levels. 
    I have been playing candy soda 2106 and candy friends 241. 

    Can you please fix this ?

    Thanks! 

  • candysodaLAFLcandysodaLAFL Posts: 12 Level 2

    @QueenB
    Deleted and reinstalled and it’s fixed the problem BUT it’s taken me back to  old levels. 
    I have been playing candy soda 2106 and candy friends 241. 

    Can you please fix this ?

    Thanks! 

     @Xarly@QueenB I also lost all my boosters I had for the games. 
  • QueenBQueenB Posts: 8,287 Community Manager
    Hi @candysodaLAFL I'm not sure I understand your issue... have you lost your game progress or have you lost your Boosters? 

    What do you want to show me with the screenshots you added? 
  • cherechere Posts: 1 Newbie
    I have not been able to load any king games on my desktop for a week!
  • candysodaLAFLcandysodaLAFL Posts: 12 Level 2
    QueenB said:
    Hi @candysodaLAFL I'm not sure I understand your issue... have you lost your game progress or have you lost your Boosters? 

    What do you want to show me with the screenshots you added? 
    Hi @QueenB
    I lost both my progress in the games and my boosters when I reinstalled per your directions. The games are working now after install so thank you. The screenshots were to show what levels I was on. I didn’t take screenshots of the boosters though before I reinstalled. Hoping you can have me get back to those levels and boosters I had. Thanks 
  • QueenBQueenB Posts: 8,287 Community Manager
    edited May 2019
    OK, got it now @candysodaLAFL👍

    I'm starting by fixing your levels, can you check both games and see if you're back on track? Candy Crush Soda Saga level 2106 and Friends 241?

  • PummyRajPummyRaj Posts: 15,445 Farm Moderator
    QueenB said:
    OK, got it now @candysodaLAFL👍

    I'm starting by fixing your levels, can you check both games and see if you're back on track? Candy Crush Soda Saga level 2106 and Jelly 241?

    Hi @QueenB, just passing by =)  

    The second game @candysodaLAFL playing is Candy Friends (the 2nd screenshot) :)
  • QueenBQueenB Posts: 8,287 Community Manager
    @Pummy Raj You're absolutely right 😁

    I did restore Friends but for some reason I wrote Jelly 🤪
  • candysodaLAFLcandysodaLAFL Posts: 12 Level 2
    QueenB said:
    OK, got it now @candysodaLAFL👍

    I'm starting by fixing your levels, can you check both games and see if you're back on track? Candy Crush Soda Saga level 2106 and Friends 241?

    Thanks @QueenB
    the levels are resorted. Any chance on getting boosters back or is that a lost cause? 
  • msilmsil Posts: 1 Newbie
    I am also having connection error with friends saga on IOS iPad. Connect error with king and Facebook.  Afraid to lose my progress. 
    Recently started playing and want to save my progress 
  • ChrishoChrisho Posts: 9 Newbie
    edited July 2019
    @QueenB

    Thanks for you help before!

    I have finally reinstalled the candy crush soda app and my gold bars look fine.  However, it shows that I’m on level 2494 while I am already on level 2547. I would be very grateful if this could be fixed! Thanks!!

    Also, I had around 30-40 boosters each, would I be able to get them back?

    My kingdom account name is Be Happy, thanks!!

    Thanks so much for your help!!

  • PummyRajPummyRaj Posts: 15,445 Farm Moderator
    Hello @Chrisho, Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    @QueenB and other team members are off for the weekend and they will come back tomorrow.  In the mean time, I thought of helping you a little bit :D  

    1) When we reinstall the game App, loosing stocked up boosters is the side affect :(  We loose them because the boosters & lives from friends are stored in the Device local memory but not in the game.  Where as the Gold Bars are saved to your game.  I am sorry to say that the King team will not be able to reimburse the lost boosters unless you have purchased them with real money!!

    2) With regards to the lost levels, please follow this link to restore them back 
    https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

    3) Another request -- please Edit your above comment and remove your email address.  It is not advisable to post personal details as this is a public Forum.  
    ** If you click on the Cog Wheel / Gear icon, you will be able to Edit your message and change the content :+1: 

    Thank you for posting in the Community!  Have a nice day/evening!
  • ChrishoChrisho Posts: 9 Newbie
    @Pummy Raj

    Thanks for your advice!

    I think the issue of losing levels is because the game had problems connecting to the internet before I reinstalled the app, hence my progress couldn’t be saved to my kingdom account.

    Thanks and have a nice day too! =)

Sign In or Register to comment.