Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

QueenB

Sorry about that @dmbkca93

Try this link: https://soporto.king.com/support

QueenB

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update. 

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records. 

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

QueenB

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update. 

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records. 

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

dinas

I have the same problem on level 3660 and my mobile is up to date plz fix it as soon as you can thanks

dinas

dgoonerboy

Yep same for me on 1115. Shame as I had 8 hrs left of my winning a race.

Brian_Olson

Level 2910 freezes at same point each time 

QueenB

Which device are you playing on, Apple or Android and can you confirm the game app version installed? 

lollog

Every time I get to the “big bubble” that explodes, the whole game freeze. I have restarted the game and even my phone, but it continues to happen. I assume that it’s a bug and hope that it will be solved soon, cause I love the game and want to continue playing it. 

Thanks! 

Example images below:

MarthaH

On level 3660. When spinning "rubber" wheel is triggered, it freezes the game after it starts spinning. 

Brian_Olson

iPhone 11, iOS 13.1.1...guessing i need to install update 13.2.2 as I just noticed being available 

Birgitte

Hey 
game 3072 at the end when the wheel is surpose to spin it frezze. And I have payed for 2 hours free lives and I have now lost that. And my Money 
do you give my money back or 2 hours free all as I payed for ?
Birgitte 

jenstar123xx

I spent money on a booster pack and level 3119 keeps freezing when color wheel bursts.

jenstar123xx

sfdahliagirl

I checked and there are no updates. It is cutting into the time I have with with bonuses