Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
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Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

I have had the screen freeze 3 times now when I have used either 2 color bombs or a colorbomb and the other thing that makes things change color. It used my lives. I also am losing time with th unlimited boosters I paid for because I keep using lives and the boosters aren't working. I also lost 2 lollipop hammers when I used them to move things into place.

Accepted answers

PummyRaj

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13 If you go to "Google Play Store", you can see any available updates

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Lilaq

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

QueenB

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update.

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records.

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

PummyRaj

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue with the Jelly Cake in your game!! This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

QueenB

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

tallnchop833

My games is freezing at 709

predat0r

Game keeps freezing on iPad OS. App version is 1.152.12. I've have closed and restarted the app multiple times but it keeps happening.

Courtney530

Anyone else having this same issue?

jbphillips14

Yeppp. It’s so irritating

Isobel_Mckenna

im on level 638 and every time I clear the wheel the game locks up I have used all my lives trying to play the game! I have tried deleting the game and reinstalling but the problems still there! Help

crisbebelo

Está acontecendo comigo do mesmo jeito só q no nível 1394

PummyRaj

Hello again @favgThank you for replying back

Very Sorry to hear about that!! Unfortunately, I do not have much information except the one I wrote in my above comment!! Hence, I request you to please be patient until tomorrow. The Community Team are located overseas and they will come back only tomorrow. I will escalate this issue to them and wait for their response.

Can you please write back which iOS device you are using? And when did you see the issue for the first time? Were there any Jelly Cake levels before 3257? If so, were you able to play them without any issue?

I am not that far into the game yet!! Hence, any extra details you can provide, would be helpful for the team to look into the issue!

Talk to you soon! Have a great rest of the day/evening!

gbird73

Yes! It's irritating! How can a person get around this?!

crisbebelo

Já faz dois dias q estou quase passando a fase 1394 e congelaa a tela
na hora q eu estou usando o bolo de gelatina assim.num.da você pode perder minhas vidas ativas

leannebacon

Been happening to me too.

marshalynn

1182 freezes

gbird73

Game 1182 is giving me fits...freezes when the jelly cakes are in the middle of explosion. Is there a way around this?!

Rubiabrny

4 times and it keeping doing loosing all my lifes

Rubiabrny

Twills36

Same thing just happened to me. Not impressed!!

SRDIII

Every time I use a color bomb and a clear lollipop together my screen freezes. It's happened 3 times! Now my time is up to use them as boosters.

Denise-5

I just bought boosts and when I tried to use them together in the game, my game freezes. I lost the life and now I'm out of time with the boosts I paid for. It's very frustrating. I paid for an hour of boosts and got to use them for maybe 10 minutes before this started happening. Will I be reimbursed or compensated with the same boosts? If I'm not, I will be deleting the all candy crush games off my phone and never play them again.

jbphillips14

Level 1182 is freezing when the rings explode. I cant move past this level.

bailmont

Anyone else having trouble with level 3346? It freezes when the spinning wheel is triggered. I've tried rebooting and even reinstalled the game

tbfahner

I am having the same problem. I would have completed the board on several occasions.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

QueenB

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

PummyRaj

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

QueenB

Lilaq

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

PummyRaj

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

All comments

peacockmoon

Level 965 freezing on spinning donuts

aucooter1

1251 freezes right when the wheel explodes.

PummyRaj

Hello @peacockmoon Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue in your game!! There has been an issue/bug with Jelly Cake in the level(s) which popped out with Jelly Cake explosion. But, no need to worry as it was taken care by our wonderful King Team.

** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13! If you go to "Google Play Store", you can see any available updates

** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

PummyRaj

Hello @aucooter1 Hearty Welcome to the Candy Soda section of our friendly King Community

bsb96

The same happens in level 714 with the dounut the freezes the dounuta explodes
It's really frustrating it happend in level 709 and now in this one

cheryl4155

When the left wheel of jello explodes, it freezes and thats it. I have to get out every time.

lrg66

I’m having exactly the same issue 🤨

favg

favg said:

The game keeps freezing all the times the jelly cake explodes, I’m on level 3257. iPhone 11, game version 1.152.12. How can I fix this?

problem fixed with the latest update
thanks

candisake

Not Fixed!!!! I’ve lost all my boosters and I’ve lost hours of the boosters I paid for. Also the “click here for new thread” doesn’t exist. Not a happy camper...

hinote116713

I’m having the same issue on 968... it’s happened three times.

PummyRaj

Hello @bsb96 Hearty Welcome to the Candy Soda section of our friendly King Community

PummyRaj

Hello @cheryl4155 and @lrg66 Hearty Welcome to the Candy Soda section of our friendly King Community

dani927

Image: https://us.v-cdn.net/6030983/uploads/editor/fn/va0hk0vyfyuo.jpg

dani927

My game freezes once all the colors are off the circle thing and it now reduces my bonus thing for what I start the level with I had all 5 and now only 2 cause its happened 3x

Kimjoelle

Its happening to me too! That's why I came to this site....happened 5x to me on level 647. If u find out and answer let me know

cmwill1212

Me too! I can’t get past level 1182 because the circle thing explodes but freezes when exploding. So when I go out, I have to replay the same level, and it does it again. Been 2 days now, this hasn’t happened before. Has anyone found a solution?

Kimjoelle

I did! I found a post in another section...if u have android make sure you update the version to 152.13 (go to Google play store and itll let you do the update)...after I did that it worked fine.
If you have an iOS they said their 'team is still working on the issue' so hopefully u have a galaxy

cmwill1212

Thanks Kimjoelle I found that section too. I’m on iOS so I’ll just have to sit it out.

Nhyde_13

IPhone, latest update & Level 1182 only the right side jelly cake freezes the entire screen. I’ve lost 6 lives, my lead in the race and 4 boosters. This is BS. Apparently I’m not the only sufferer. Please fix this issue ASAP and throw in some extra goodies because you have to do all these extras steps just to post a comment on here that this re-occurring issue is STILL HAPPENING.

NaileaMH

I can’t pass level 937 because every time The colors of the purple circle end, it explodes and freezes. It’s happened more than 5 times

Compra efetuada e não entregue
Comprei moedas e não recebi , preciso de ajuda
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