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Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

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Answers

  • PummyRaj
    PummyRaj Posts: 43,015
    Hello @renctzen Hearty Welcome to all of you to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  This was a bug that popped out with the Jelly Cake Explosion for Android and Facebook players... Apple device users should not be affected as per our information!!  

    Anyway, this bug was reported to the King team and they worked on it and fixed it.  Hence, it should not affect your game anymore!  If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.  

    This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue.  Please head there for updates and to post your comments!  

    Thank you for posting in the Community!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences
    Flag · Helpful Sweet Love Haha
  • PummyRaj
    PummyRaj Posts: 43,015
    Hello @irislui Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    By any chance, are you mentioning about the "Jelly Cake" when you said "Rainbow Expose"?

    ** Please post back by tapping on "Type your Comment" box located below
    Flag · Helpful Sweet Love Haha
  • awesomeboo
    awesomeboo Posts: 0

    Newbie
    Where is my avatar and why does level 1251 keep freezing and taking my lives?
    Flag · Helpful Sweet Love Haha
  • MrNubs
    MrNubs Posts: 0

    Newbie
    Flag · Helpful Sweet Love Haha
  • MrNubs
    MrNubs Posts: 0

    Newbie
    Flag · Helpful Sweet Love Haha
  • PummyRaj
    PummyRaj Posts: 43,015
    Hello @tthomask30 Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game!!  The bug of our game getting frozen with the Jelly cake Explosion was reported to the King team and they have fixed it.  Hence, it should not affect your game anymore!  If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.  

    Please go to the Main Thread where other players also have complained about the same issue.  Please head there for updates and to post your comments as well as your question about reimbursing your free lives too :+1: 

    Thank you for posting in the Community!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences
    Flag · Helpful Sweet Love Haha
  • PummyRaj
    PummyRaj Posts: 43,015
    Hello @MrNubs Hearty Welcome to all of you to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  This was a bug that popped out with the Jelly Cake Explosion for Android and Facebook players... Apple device users should not be affected as per our information!!  

    Anyway, this bug was reported to the King team and they worked on it and fixed it.  Hence, it should not affect your game anymore!  If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.  

    This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue.  Please head there for updates and to post your comments!  

    Thank you for posting in the Community!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences
    Flag · Helpful Sweet Love Haha
  • PummyRaj
    PummyRaj Posts: 43,015
    Hello @awesomeboo Hearty Welcome to all of you to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  This was a bug that popped out with the Jelly Cake Explosion for Android and Facebook players... Apple device users should not be affected as per our information!!  

    Anyway, this bug was reported to the King team and they worked on it and fixed it.  Hence, it should not affect your game anymore!  If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.  

    This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue.  Please head there for updates and to post your comments!  

    Thank you for posting in the Community!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences

    P,S:  If the internet is interrupted or weak, our Avatar might disappear!!  Let's work on your game freezing issue first, then look into the missing Avatar issue :+1: 
    Flag · Helpful Sweet Love Haha
  • PummyRaj
    PummyRaj Posts: 43,015
    Hello @tc80 @tbfahner and @dcarlson02 Hearty Welcome to all of you to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you all are having issue in your game!!  This was a bug that popped out with the Jelly Cake Explosion for Android and Facebook players... Apple device users should not be affected as per our information!!  

    This bug was reported to the King team and they worked on it and fixed it.  Hence, it should not affect your game anymore!  If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.  

    This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue.  Please head there for updates and to post your comments!  

    Thank you for posting in the Community!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences
    Flag · Helpful Sweet Love Haha
  • PummyRaj
    PummyRaj Posts: 43,015
    Hello @Isobel_Mckenna Hearty Welcome to all of you to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  This was a bug that popped out with the Jelly Cake Explosion for Android and Facebook players... Apple device users should not be affected as per our information!!  

    This bug was reported to the King team and they worked on it and fixed it.  Hence, it should not affect your game anymore!  If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.  

    This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue.  Please head there for updates and to post your comments!  

    Thank you for posting in the Community!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences
    Flag · Helpful Sweet Love Haha

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