Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

11516182021

Answers

  • LilaqLilaq Posts: 7 Kingster
    edited November 14
    Hi!

    I see that there are many talks regarding the bug where the game freezes after a Jelly cake has exploded. 

    A fix for this issue was released for both ios and android, please make sure that you are using the version "1.152.13" like PummyRaj mentioned earlier and what was posted in https://community.king.com/en/candy-crush-soda-saga/discussion/270273/jelly-cake-special-candy-match-freezes-the-game-when-destroyed-fixed#latest .
    (On android, you can check which version you're on by going to your device settings -> applications. )

    Due to different devices and settings, you may not get the new update automatically but you can go into your app store and hit update on the game
    Level Designer at Soda. She/Her, call me Lilaq 
  • Dea73Dea73 Posts: 2
    edited November 15
    **EDIT: Unsupported Language** Anche a me che sono al 2298 >:)

  • LilaqLilaq Posts: 7 Kingster
    Accepted Answer
    Hi! 
    Which platform are you using? 
    There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios :)
    Accepted Answer
    Level Designer at Soda. She/Her, call me Lilaq 
  • PummyRajPummyRaj Posts: 6,377 Superstar
    Hello @lilrn21 and @Dea73 Hearty Welcome to both of you to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  The little circle thing you guys are mentioning is called as Jelly Cake AND there was a bug which popped out with that Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • DenchieDenchie Posts: 0
    I had 30 mins of Giant candy 1 hour of hard candy and 1 hour of jelly ball everytime i make an explosion my game freezes please help and can i get my booster back
  • PummyRajPummyRaj Posts: 6,377 Superstar
    Hello @Dea73 

    Please post your question again as the Community supports English language ONLY.  If you are also having the "Freezing" issue, please follow the steps in my above comment. 

    Thank you for posting in the Community!  Have a nice day/evening :) 


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • PummyRajPummyRaj Posts: 6,377 Superstar
    Hello @Denchie Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  The little circle thing you guys are mentioning is called as Jelly Cake AND there was a bug which popped out with that Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • MamuchaMamucha Posts: 1
    Level 2298 keeps freeze
  • JBusamJBusam Posts: 1
    Where is the answer?  I'm having this issue
  • PummyRajPummyRaj Posts: 6,377 Superstar
    edited November 14
    Hello @Mamucha Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    First of all, Thank you very much for coming back and posting your question in English :+1: 

    I am sorry to hear that you are having issue in your game!!  The little circle thing you guys are mentioning is called as Jelly Cake AND there was a bug which popped out with that Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • PummyRajPummyRaj Posts: 6,377 Superstar
    Hello @leighf and @JBusam Hearty Welcome to both of you to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  The little circle thing you guys are mentioning is called as Jelly Cake AND there was a bug which popped out with that Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • Charlotte-4Charlotte-4 Posts: 1
    game is fixed with update Thanks everyone 
  • PummyRajPummyRaj Posts: 6,377 Superstar
    edited November 14
    Great to know that @Charlotte-4 :+1: 

    All the very Best and keep having fun in your games =)


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • cmjsmom2003cmjsmom2003 Posts: 0
    On level 965, the whole game freezes when the right candy ring explodes. 
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