Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

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Answers

  • eddienlissaeddienlissa Posts: 1
    Jelly cake was about to burst and froze my game now I have to start over again, no I refuse!
  • krisbfarsdkrisbfarsd Posts: 1
    Episode froze on me at least 3 or 4 times when the jelly exploded and I lost lives and progress on the Mr. Toffee
  • pantherdorispantherdoris Posts: 0
    Level 712 crashing on jelly doughnut, can't get to further levels, keeps crashing every time lost lives and rewards
  • chgoudiE1chgoudiE1 Posts: 1
    For three days it’s been happening! Are they going to fix it ? 
  • essabellaessabella Posts: 3
    STOP!! NO1 FIXES THE CONSTANT NO INTERNET CONNECTION!! EVERYDAY! EVERYDAY! NO INTERNET CONNECTION
  • flalob21flalob21 Posts: 0
    Jelly cake  explosions freezes at level 1182
  • QueenBQueenB Posts: 2,990 Community Moderator
    @cmjsmom2003, are you playing on mobile or on PC?

    If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

    This issue got fixed 2 days ago so it shouldn't happen anymore. 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • QueenBQueenB Posts: 2,990 Community Moderator
    @essabella, we're sorry for the time it is taking to correct this issue. 

    As soon as we know more, we'll update this thread, please follow up there. 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • QueenBQueenB Posts: 2,990 Community Moderator
    Hi @flalob21, are you playing on mobile or on PC?

    If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

    This issue got fixed 2 days ago so it shouldn't happen anymore. 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • QueenBQueenB Posts: 2,990 Community Moderator
    Hi guys 🤗

    Are you playing on mobile or on PC?

    If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

    This issue got fixed 2 days ago so it shouldn't happen anymore. 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • QueenBQueenB Posts: 2,990 Community Moderator
    Hi @pantherdoris!

    Are you playing on mobile or on PC?

    If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

    This issue got fixed 2 days ago so it shouldn't happen anymore. 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • dragon86dragon86 Posts: 0
    I'm having trouble with level 816 it freezes when it tries to burst the jelly wobble square, sorry dont know its name.
  • judygljjudyglj Posts: 0
    Please help me or I cant play anymore cuz I cant get passed this level
  • PummyRajPummyRaj Posts: 6,365 Superstar
    edited November 15
    Hello @judyglj Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    The issue was caused by a bug with the Jelly Cake explosion!  But, it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
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