Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

eddienlissa

eddienlissa

Jelly cake was about to burst and froze my game now I have to start over again, no I refuse!

krisbfarsd

Episode froze on me at least 3 or 4 times when the jelly exploded and I lost lives and progress on the Mr. Toffee

pantherdoris

Level 712 crashing on jelly doughnut, can't get to further levels, keeps crashing every time lost lives and rewards

chgoudiE1

For three days it’s been happening! Are they going to fix it ? 

essabella

STOP!! NO1 FIXES THE CONSTANT NO INTERNET CONNECTION!! EVERYDAY! EVERYDAY! NO INTERNET CONNECTION

flalob21

Jelly cake  explosions freezes at level 1182

QueenB

@cmjsmom2003, are you playing on mobile or on PC?

If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

This issue got fixed 2 days ago so it shouldn't happen anymore. 

QueenB

@essabella, we're sorry for the time it is taking to correct this issue. 

As soon as we know more, we'll update this thread, please follow up there. 

QueenB

Hi @flalob21, are you playing on mobile or on PC?

If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

This issue got fixed 2 days ago so it shouldn't happen anymore. 

QueenB

Hi guys 🤗

Are you playing on mobile or on PC?

If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

This issue got fixed 2 days ago so it shouldn't happen anymore. 

QueenB

Hi @pantherdoris!

Are you playing on mobile or on PC?

If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

This issue got fixed 2 days ago so it shouldn't happen anymore. 

dragon86

I'm having trouble with level 816 it freezes when it tries to burst the jelly wobble square, sorry dont know its name.

judyglj

Please help me or I cant play anymore cuz I cant get passed this level

PummyRaj

Hello @judyglj Hearty Welcome to the Candy Soda section of our friendly King Community  

The issue was caused by a bug with the Jelly Cake explosion!  But, it was taken care by our wonderful King Team.  

** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates  

** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

Thank you for your patience and understanding!  Have a great rest of the day/evening! 

P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences