No Internet connection; under investigation
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Lola_Pop Posts: 5,953 Community Manager
Hello,
We are investigating why some players are losing their Internet connection in the game, and there seem to be different issues depending on the error message you're receiving.
1.- If you receive the message: "There was a connection error. Try again in a bit" when you try to log into your account, this is something happening across games; our technical team is trying very hard to find a solution.
2.- If you cannot claim your rewards or access a feature because of a message stating you have "No Internet connection". In this case, please follow these steps as they solve most of the issues:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app.


Answers
I am connected to the Internet on all games except king games I've Uninstalled and reinstalled but problem still remains very hard to play and I play everyday day I have checked my modem and router alls good
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0 · Helpful Woah! Sweet Love HahaU playing on PC or phone? If PC, there seem to be an issue with flash ... if phone, on latest version it should work ... unless ur phone not enough memory? Usually need 2G of space ...
Stan
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1 · Helpful Woah! 1Sweet Love HahaPlease provide me some more information.
What device are you using for the game?
Game app Version?
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0 · Helpful Woah! Sweet Love HahaI'm playing on Samsung 18in tablet some games work so dont
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0 · Helpful Woah! Sweet Love HahaComecei agora aqui mas já jogo a mais de 4 anos
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0 · Helpful Woah! Sweet Love HahaReset Google Play Store and reinstall your game app.
Make sure your device's system updated.
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Find the wrong and chance to win some Gold bars.
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0 · Helpful Woah! Sweet Love HahaIs anything being done about no internet connections on certain games?
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0 · Helpful Woah! Sweet Love HahaWe warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.
If you can show me a screenshot of your game problem then I can give you the right information.
Thank you.
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Find the wrong and chance to win some Gold bars.
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0 · Helpful Woah! Sweet Love HahaI’m having the same problem since yesterday morning, April 28. All my other games are connecting to the internet but not candy crush sofa saga.
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaSlow internet can cause such problems so you can check back in a few hours.😎
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Find the wrong and chance to win some Gold bars.
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0 · Helpful Woah! Sweet Love HahaThank you for the response but all my other King games like Farm Heroes or Candy Crush are working fine. And I’ve been constantly checking since about 9:00 am yesterday morning. Always the same issue. I don’t think it’s my internet speed as all other sites are fine.
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0 · Helpful Woah! Sweet Love HahaIt is definitely something with the game Farm hero saga and Candy Crush soda are the two that wont connect. All other games connect no problem
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0 · Helpful Woah! Sweet Love HahaThird day with no internet connection on candy crush soda saga, since early on April 28. All my apps are up to date and all my other games are working well. Any ideas on what to do now?
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0 · Helpful Woah! Sweet Love HahaBonjour
J ai le meme probleme que cheeky1
Probleme de connection internet
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0 · Helpful Woah! Sweet Love Haha