No Internet connection; under investigation

Sukanta_Biswas · May 2020

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Is that your problem?

dollyangel · May 2020

My game keeps saying there's a connection error or that I don't have internet access, but my wifi and connection are working fine?

Sukanta_Biswas · May 2020

By reinstalling the application you will now get the solution but you will lose all stored boosters.

dollyangel · May 2020

If I reinstall the app will I still be on the same level i was before?

Sukanta_Biswas · May 2020

If your game was saved on Facebook or Kingdom, you'll get back the levels. If you pass any levels after the problem, those levels will not return.

tangybhoy · May 2020

My mr toffees fair always says no internet connection but the rest of the game is fine and i have got internet so why does this constantly happen

Sukanta_Biswas · May 2020

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

dollyangel · May 2020

Where do I log out of the game?

Sukanta_Biswas · May 2020

Go to ''My Profile'' - Log out.

dollyangel · May 2020

I'm logged in with Facebook as I get the 'no connection' message when I try to log in via email.

Answers