⚠️ Solved: All events, features and season disappeared

camus1401009 · October 2022

Friday 7th of October 2022
We're currently having an ongoing issue where players' game is missing the Season Diorama, features (such as Rescue Buddies, 4-in-arow, etc), quests and more are disappearing. Essentially only the levels are left to play.
We're really sorry about this and are working hard on getting the game back to working as usual. In this discussion, I will merge all the mentions of the issue so we easier can collect information on the issue. If you are having this issue in the game, please post your Game ID in this discussion, it will help us out in fixing your game.
You can find out how to find your Game ID HERE.
All updates around the issue will be posted in this discussion and we'll let you know as soon as it is fixed!

* ID camus1401009

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules `

swabby · October 2022

@FluffyDinosaur Haven't read all 42 pages of posts but I noticed the majority have made less than 5 posts, you aren't doing this to increase traffic? You guys aren't taking a long holiday weekend are you? If I do remove and reinstall CCSS and loose some of my 760 gold bars and 15 super duper lollipop hammers and hundreds of boosters, will they be replaced? How come CCS works very well?

Since I did play some games collecting pumpkins before everything vanished, I do give the posts concerning a hack some credibility, the silence and lack of an acceptable solution give me concern.

Don't mean to sour the bright happy CCSS spirit, semi-quick story, last Monday got home from work and had 17min to complete 5 levels or lose my wonderball, got it done with 50sec to spare. Good fun, usually by Mon-Sun all my new levels are gone. I have tons now cause I'm not playing till it is fixed.

You don't need my ID# every time do you?

OptimusRon · October 2022

⚠️ Ongoing issue: All events, features and season disappeared

FluffyDinosaur

Oct 7, 2022

Friday 7th of October 2022
We're currently having an ongoing issue where players' game is missing the Season Diorama, features (such as Rescue Buddies, 4-in-arow, etc), quests and more are disappearing. Essentially only the levels are left to play.
We're really sorry about this and are working hard on getting the game back to working as usual. In this discussion, I will merge all the mentions of the issue so we easier can collect information on the issue. If you are having this issue in the game, please post your Game ID in this discussion, it will help us out in fixing your game.
You can find out how to find your Game ID HERE.
All updates around the issue will be posted in this discussion and we'll let you know as soon as it is fixed!

Everything has disappeared on my screen, the only thing I have are the levels. I would like to have my team of Orchid Guitars back and the 4 in a row board. Please help 10840073239

MielGold · October 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2406774#Comment_2406774

I don't understand this response. I clicked on Player Support and I end up back here. I encountered the same issue as everyone on this community where all events, features, etc disappeared on Oct 5. I gave my ID number (per the instructions). The instructions today were advising users to get the newest release, therefore I uninstalled and resintalled and all my candies are gone! :( I am not asking for a refund, I just want all the candies I had including the lollipops (12-13 of them) reinstated. I purchased many of these via bonus and such. Lots of money and time spent on this game, therefore this is very disheartening. :( Thank you for trying to help me.