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⚠️ Solved: All events, features and season disappeared
Comments
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Hi Swabby!
I don't quite understand your question about the traffic, can you elaborate? And no there's no long weekend!
We only recommend reinstalling the game as a last cause, in case nothing else works. For this issue however, you do not need to reinstall your game. If you have this issue you simply need to
- Update your game to the latest version
- Play a level or restart the game a couple of times
- Done! The issue should now be solved.
If the issue made you lose Gold Bars or boosters, you can reach out to Soda Player Support to see if they can reimburse these. You can see how to contact support in @Pitty_Kitty's instructions here
As for the playerIDs, we no longer need them as the issue is solved. Currently we're only asking for PlayerIDs from players who's boosters are still broken despite the original issue being solved.
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Hi @CubFan2022 @Charlie1dog @LadyBrooklyn27 @Patti123 @ppcrus
This issue is now solved. To fix it in your game you simply need to follow the steps here 👇
- Update your game to the latest version
- Play a level or restart the game a couple of times
- Done! The issue should now be solved.
If the issue made you lose Gold Bars or boosters, you can reach out to Soda Player Support to see if they can reimburse these. You can see how to contact support in @Pitty_Kitty's instructions here
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Hi, I'm sorry to hear that! Are you sure you followed @Pitty_Kitty's instruction? They will not lead you back here but to a form where you can contact player support. Please try it again 🙂
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As of today October 12th the game progress for me has been corrected for windows users.
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Does'nt wok mi ID is 13338097787
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id 11218039896. day 7 and still no improvement.i get my daily bonus,thats all. i do have about 750 of the three basic boosters. however i had ten looypops that disappeared.i have no side games, like 4 in a row ,bake cakes,etc.i have 880 gold bars that i cant use .i played all my levels(i still only get 45a week,for years).when i click on my gold bars ,it goes to the next screen and says contacting when i try to purchase.when i go to my microsoft apps screen to check for updates for the past 7 days ,it says no updates are availiable.i have been playing candy crush soda saga for 6 years.can you help me to get the game back to normal?
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Hello!
yes, this is one of my 2 screenshots 🙂
the other one showed the temporary solution. Instead of keeping the window wide and low, you could try using your cursor to make the window narrow and high. resizing the window of the game makes the "x" button visible again
As of now this is the only solution we have until it's fixed
TRY playing like THIS:
AND NOT like THIS:
Hope it's clearer now 🤗
As for team situation please contact Player Support from here
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Hello!
Player Support is customer service and is able to send refunds whereas community forum (where you just commented) is not able. 🙂
In case you purchased items and then lost them (e.g app crashed or was reinstalled) player support can reinstate them when you contact them and send the purchase receipts.
Items obtained for free that were lost (e.g app was reinstalled) cannot be replaced by player support. In the past, in some cases where boosters were lost, (e.g app had a problem that affected many Soda players), Player support sent those players a compensation. It happened. I was not informed that compensation is going to be sent in this recent case, that's why I suggested to contact Player Support and ask them directly if it's possible.
If you were not able to contact Player Support directly from Soda app, send a report from here
hope my message is clearer now🙂
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Hello!
do you read a message in profile settings page of Soda app that says: "there was a connection error, try again in a bit"?
Which is the latest version of soda app installed in your computer?
thanks
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Yes this is exactly what is happening on my laptop windows app I believe I downloaded from amazon. My Kindle is now updated but Im on level 5445 on Laptop and level 5444 on kindle. They aren't syncing.
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