Candy Crush Soda Saga

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Can't collect gift boxes when pass a level :-)

so frustrating! I have reinstalled the game, logged in and out of Facebook but still won't fix it. Also not receiving lives from other people. Please help!!

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oldestsister

this is happening currently to me. Need to update. has happened on both amazon fire tablet and my android phone.

Riany_gusyul

I have the same problem .. gift box still not open .. from lev 593 .. until now i play at lev 691 , and my avatar shows on a level I've passed long ago and the gift boxes remain closed.

Vanessa_Conwell

I have not received gifts from several levels I have passed..

Cezdiamond

I am sorry about this, I have sent you a private message :-)

Yvonne_Lee_Dial

the problem is NOT solved. I have not received a single thing by passing gift box levels and the box disappears when i do pass the level. the gift boxes have been messed up for weeks. I was buying things a little but will stop spending real money until you give me what the game is paid to do...work!!!!

Brian_Taggart

candy crush soda shows gift boxes after reinstall but after i close the app they disappear

Mandyscents

I just noticed that something updated in my CC Soda game because now the gift boxes are not showing up for levels 801, 805, 811, 819, and 829 but I DID NOT get ANY of the gifts/rewards. This is very frustrating. I know this is just a game but I have put in my time and money and should be able to rely on the game working properly in return, just saying..

Mica2204

Same problem here. I don't even have the option to update the app.

Handlebar62

Problem persists. Very frustrating.

Siu_Fong__Chan

Same problem here, the boxes are still in levels 669,673,679,687.

Patrick_Rösch

Same problem. Open/close and uninstall/install. No different. Same Problem. My player Icon is about 10 Levels bevor my actual Level.

newfygirl

I have quit and restarted the game many times since you posted this message (I am playing on my laptop so did not reinstall but there was an update on my computer 2 nights ago) and still nothing has changed. Sounds like nothing has changed for anyone else either!

Tiffany_Blythe

Did not work. Tried uninstalling and reinstalling. Same issue. Even tried playing the levels before the gift boxes again.

Chrissy19713

Would you please send me an update becuase i uninstalled it and reinstalled it today 4/17/2017 and they all still show and i still do not have my rewards and i still have to go and search where i last left off because it does not bring me to the last level i completed. I just passed another gift reward i was supposed to get and did not receive again .. MY picture seems to be stuck at 379 which i have passed and have NOT received my rewards for levels 381, 385, 391 or 399. Please help .. I am getting extremely frustrated. Thank you

Michelle-46

Like others here I still didn't receive the necessary gifts/presents after your comment. I closed the app and reopened it several times and I rebooted my phone. When will I and the rest of the users get the gifts/presents? How do we do it as the way you mentioned still isn't working. I just passed 382 and still nothing. Now it is levels 372, 376 and 382 that I'm owed gifts for.Any help would be greatly appreciated.

Pam.McK

Would you please send me an update as I am having the same issue about not being able to open my presents.

Buzfar

Johnny. Ryall. I do not have an update for this app. All other fixes have failed too. What is happening. Please advise ASAP. I'm tempted to just delete the app and find another, but I like playing this. Feeling ripped off that things have been this way for almost a month.

Samantha_Alice

I haven't received rewards for levels 1072-1100. When I read your response that the problem had been solved, I checked the App Store - no update. I closed and reopened the game several times, and beat level 1072 again - reward is still locked.

Paula_Bull

Same here.

Paula_Bull

I've reinstalled and still haven't got my gifts. Missing them from 755, 759, 765, 773 and 783.Any ideas?

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Accepted answers

All comments

newfygirl

Patrick_Rösch

Same problem. Open/close and uninstall/install. No different. Same Problem. My player Icon is about 10 Levels bevor my actual Level.

Siu_Fong__Chan

Same problem here, the boxes are still in levels 669,673,679,687.

Handlebar62

Problem persists. Very frustrating.

Mica2204

Same problem here. I don't even have the option to update the app.

Mandyscents

Brian_Taggart

candy crush soda shows gift boxes after reinstall but after i close the app they disappear

Yvonne_Lee_Dial

Cezdiamond

I am sorry about this, I have sent you a private message :-)

Vanessa_Conwell

I have not received gifts from several levels I have passed..

Riany_gusyul

I have the same problem .. gift box still not open .. from lev 593 .. until now i play at lev 691 , and my avatar shows on a level I've passed long ago and the gift boxes remain closed.

oldestsister

this is happening currently to me. Need to update. has happened on both amazon fire tablet and my android phone.

Travis_Cap_Green

Apparently the update didn't hold as it has been 9 months and it still has not rectified the problem. I have uninstalled and reinstalled. The problem remains

Cat-13

Hello. I'm so fed upI don't know what to do. But let everyone know about this game. 3 months now I have been having trouble getting my gifts. I have been talking to Chicken Slayer. He/she has help and has been patience but enough is enough. As of now this GAME Candy Crush soda sage owes me 31 lollipops over 6 hours in time and 31 color changing balls. It was freezing skipping. I reset, upgrade but no avail. Others had their fixed but not me. They gave me some gold bars to help. But EVERYONE knows you need your lollipops for the chocolate!!!! I don't understand what is going on or why I have been singled out. But I really would like my boosters! Thank you!!!

Cat-13

Mine isn't fixed either

Cat-13

I'm at 799 and still owed 31 lollipops!!!! Hello. I'm so fed upI don't know what to do. But let everyone know about this game. 3 months now I have been having trouble getting my gifts. I have been talking to Chicken Slayer. He/she has help and has been patience but enough is enough. As of now this GAME Candy Crush soda sage owes me 31 lollipops over 6 hours in time and 31 color changing balls. It was freezing skipping. I reset, upgrade but no avail. Others had their fixed but not me. They gave me some gold bars to help. But EVERYONE knows you need your lollipops for the chocolate!!!! I don't understand what is going on or why I have been singled out. But I really would like my boosters! Thank you!!!

Cat-13

You are not the only one. I have been asking for 3 months. Now I'm letting everyone know. I'm at 799. Still haven't been getting my gifts. I'm owed 31 lollipops 31 color changing bombs and countless time. This is crazy.

Cat-13

Me too I'm at 799 same here.

Cat-13

I understand others got theirs solved. But I haven't either.

Cat-13

Wow! me too. I'm up to 34 lollipops countless time loss on color bombs. Now not getting my Rainbow gifts. I'm stuck on 814 for days because I don't have any boosters. Chicken Slayer was nice enough to help and get me some gold bars. But why not add my lollipops too? Or my time I lost. Does someone here know how to fix this? thanks.

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