Soda Candy Crush screen will not rotate (This is intended)!

nsuz · December 2018

aftwr the last apple update my screen will not go to landscape mode

QueenB · January 2020

Hi all!

We have some news on this... This is currently working as intended.

This is currently working as intended when playing levels: you can still use the landscape mode, but for the map and for some features like Kimmy's arcade (you can share your feedback about the feature with us here), you will need to tilt your phone or tablet and your game will work as intended.

We are doing this in order to be able to provide a better player experience for you all. This change enables us to deliver new cool features in the long term.

In the meanwhile, please keep sending your feedback our way.

To clarify, there are two scenarios:

1) Kimmy's Arcade cannot be played on landscape. (There might be an issue with this one that we're investigating and discussing here)
2) The map is not displayed on landscape. Levels are though. (This is working as intended)

We want to make it as easy and natural as possible to all of you out there, so all feedback is welcome. Was the messaging of "please rotate your device to play the arcade" in the screenshot not clear enough?

Thanks and I apologize for the confusion.

Image: https://us.v-cdn.net/6030983/uploads/editor/xc/40sbzwa29e0l.png

_Elsa_ · December 2018

HI @nsuz, I never even know that the game could be played in landscape mode. There was a new game version update today so please check if you updated the game and let me know if it's working now.

nsuz · December 2018

I have already tried to delete and reinstall the app but still no landscape mode

Xarly · December 2018

Hi @nsuz ,

There are no changes to this that we know of. Can you confirm that this is only happening to you on Soda? We have tested here due to your point and could not reproduce the same behaviour.

Looking forward to your reply!

Cheers,
Xarly

_Elsa_ · December 2018

Hi @Xarly thanks for responding. I just opened the game on my phone and it does do the landscape mode.

nsuz · December 2018

Yes it is only happening for soda crush

Beels44 · December 2019

The same thing is happening on my iPad today...irritating! How can I get it back to landscape?

_Elsa_ · December 2019

Hi @Beels44, no one is in the office and it's now the weekend. Please clear your history and try it again. Can you still pllay the game even if's in the width instead of the length? As the community manager mentioned above they tried figure it out but could not reproduce the same thing.

Beels44 · December 2019

Ok...now it won’t let me register via facebook and I’ve lost all my history. Won’t be playing this game any more as I can’t be bothered to start again! 🥺

_Elsa_ · December 2019

You do not have to start at the beginning again. I am not on my computer now to get you the links so I will write to you again in the morning. The links will help you get your progress back. Were you playing through Facebook or King while playing the game?

rmpmap · December 2019

Same thing is happening to me on the iPad. Main screen is not loading landscape mode. But if you play a level it switches to landscape. It’s annoying.

Soda Candy Crush screen will not rotate (This is intended)!

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