Can't collect gift boxes when pass a level :-)

Fix it, King!

I have been trying to reach someone for 4 months now. Does anyone ever look at Tect support? You have people over a year complaining about NOT getting gift boxes. Or the Rainbow road. Myself included. Things seem to go wrong in the 500 600 level. I get my stars, avatar follows me. But no gift boxes. I'm stuck on 868 because I have no boosters. I'm behind 46 lollipops, countless bombs