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Error message when playing on Facebook?

Crazy Cat LadCrazy Cat Lad Posts: 2,588 Community Moderator
edited December 2019 in Support
Do you keep getting any of these three error messages when you play the game on Facebook? 

I’m happy to confirm that after a long investigation, many of the reasons for the error messages you were seeing have now been identified. Fixes have now been released and most of you will longer see these.

In spite of the game teams best efforts, however, not all of the sources of the errors were found, so a small number of you will still see these messages. We apologize for this and hope it doesn’t interrupt your enjoyment of the game too much. The nature of error investigation sometimes means that these are caused by problems that lie outside King and so can’t be fixed.

To make sure the fixes are visible in your game, please clear the cache and cookies for your browser and make sure to use Google Chrome, Mozilla Firefox or Opera wherever possible. If you’re still seeing the issue after trying these steps, then we would strongly recommend you try to play on mobile instead. If you have a Windows 10 PC you can also download the game app directly to your computer and play via the Windows app instead. Click here to download the game to your Windows 10 PC.

If you’re still experiencing this and it has affected a purchase you’ve just made, please comment on this thread and we’ll look into it for you.

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