Error message when playing on Facebook?

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Answers

  • MikejcMikejc Posts: 0
    ref the orange screen "You have experienced an error that we are working hard to fix.
    Please try again in a moment."
    I have just cleared the cache and cookies as suggested then restarted the browser
    I played one game then on the retry up popped the orange screen again.
    Obviously the fault has not been fixed.
    You (king) and Facebook, along with all the browser developers have enough software engineers to fix this, without it continuing for another two + years  
  • Crazy Cat LadCrazy Cat Lad Posts: 2,249 Community Moderator
    Hi @Mikejc and welcome to out Community!

    Thanks for the info. Could you let me know your Game ID so I can pass this on to the Game Studio?

    Open the game on Facebook on your computer. Scroll down the page all the way to the bottom and click on the "Find my ID" to the left and the number will come up.
  • sam_123sam_123 Posts: 34 ✭✭
    hello king people.  well once again i play for a few friends on my computer. this morning the friend i am helping is on 2589 i get down to about row 8 and then this pretty black cat with the orange back ground comes and ruins my game. i have been playing this level for 2 days now and it shows up every single time. today i have been playing it for 2 hours straight. and i have only made it to the bottom 2 times because of the black cat with the orange back ground. it has frozen 3 times in these 2 hours also.  my friends ID number is  1501247689 i thought this was fixed please fix it again. my other friends i help still have the problem but not as bad as this one. ty and have a good day
  • MarjattaMarjatta Posts: 5
    Kirjoita kommenttisi
      Hei, tyhjensin historian, selaustiedot ja evästeet, mutta sain taas tämän ilmoituksen. Saan sen monta kertaa päivässä, kun pelaan vuori. ID on 1017645906. 

  • coorschickcoorschick Posts: 4
    Lynette said:
    Hello @coorschick and @Claire_Morris =)

    This should now be fixed, but to get the fix live in your game you will need to clear the cache and cookies on the browser. 

    Let us know if you did this but the issue still persists.
    hi,, I cleared the cache and cookies,,problem is still there
  • bots97bots97 Posts: 0
    I get "You are experiencing an error that we are trying hard to fix"  for a few days now.  My ID is 9057713877. Thankyou
  • MarjattaMarjatta Posts: 5
    Kirjoita kommenttisi This issue has not been correct. I clear The cache and cookies half hour ago and I get error again.
  • coorschickcoorschick Posts: 4
    Lynette said:
    Hello @coorschick and @Claire_Morris =)

    This should now be fixed, but to get the fix live in your game you will need to clear the cache and cookies on the browser. 

    Let us know if you did this but the issue still persists.
    hi,, I cleared the cache and cookies,,problem is still there..and I rebooted my computer,,still not fixed. grrrr
  • popsypopsy Posts: 7
    ID1351764847 Have cleared cache and cookies..still sticking especially when trying to finish off a game...v.frustrating.  Also cat on orange occasionally although not so bad now.  Am on the point of giving up as playing is a waste of time these days...

  • Crazy Cat LadCrazy Cat Lad Posts: 2,249 Community Moderator
    Thanks for the update @sam_123 @Marjatta @coorschick @bots97 @popsy !

    I have passed this on to the Game Studio that you still are having issues with this. 

    As soon as I have any news I will let you know.


  • MikejcMikejc Posts: 0
    my id is ID: 1864707451 | for what good it will do this error has been going on for at least two years to most people as i see it it is a fault with the game/facebook format/platform. these companies have enough money to sort this out. but why should they when people keep playing the game and buying boosts etc
  • sugarpiesugarpie Posts: 2
    How long does it take to fix an error.  I have put in 2 requests now with no reply
    Marjatta said:
    My ID is: ID:1017645906. I get an orange cat many times every day when I play. I won`t get stuck anymore and I  get back to the same game and same level when I download the game again.

  • sugarpiesugarpie Posts: 2
    Hi I am having trouble getting into playing pet Rescue saga.My ID# is 1004837764
  • sugarpiesugarpie Posts: 2

    Hi i have being getting this message for over 2 weeks now. You have experienced an error that we are working hard to fix. pleas try again in a moment. My ID# is 1004837764
  • sugarpiesugarpie Posts: 2
    I have recent sent you my ID# which was wrongs o here it is again. every time I tries and play my Pet rescue Saga it tells me that "You have experienced an error that we are working hard to fix".Please try again in a moment. My ID# is 10048377764. I was wondering if I can't get it fix can I remove this Pet rescue saga and download it again..
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