Error message when playing on Facebook?

Molly73

ID: 6105986565  Orange error message as soon as the game loads it goes straight into an error, was working for a few days and now the problem is back again

Crazy Cat Lad

Hi @Frankie_007! 

Is your game freezing only when you have the Bronze Dog, Silver Cat or Golden Panda on the level?

Does the game just freeze or do you get an error message as well? 

Frankie_007

Yes it still freezing up on error messages. I don't think anything is going to happen. My opinion think it's a waste of time coming here explaining what the problem is everyone else has the same problem and it seems like you not doing anything for anyone

Crazy Cat Lad

Thanks @Lisette @jackyanetts @Janina81 @smeg @Debra_Fraser @Molly73 I have passed on your Game ID:s to the Game Studio and welcome all to our Community! 

The Game Studio is working on a fix for this and it should be released in a forthcoming update in a few weeks. 

@Lisette I got your message, but please be aware that we use only English in our Community to make sure that everyone understand and can be understood. Please feel free to post or comment in the future, but in English.

Thanks for you patience with this and don't forget to check the competition here meanwhile. 

🐕🐈💚

Crazy Cat Lad

If you get an error message, then please check the thread here about this.

dbee_au

User ID 1002300775   I can play on my phone but not my laptop.

sia1970

my ID is 1324932899 and the orange cat appears all the time when im playing and stops the game. Or other time is freezing when im playing ,thank you.

chrissyde

Patrick-6 said:

Crazy Cat Lad said:

Do you keep getting any of these three error messages when you play the game on Facebook? 

If so, please post below your Game ID and which one of the three error messages you get when you play so we can investigate the issue. 

To find your Game ID, please open the game on Facebook on your computer. Scroll down the page all the way to the bottom and click on the "Find my ID" to the left and the number will appear.

chrissyde

my id is 1011536215 keep getting the error message for last 2 weeks now how can I fix please

jay_38

I get the error message and also get the freezing. I never can get to top of mountain, get error or freeze and get sent back to level one when I refresh the game.Happened 16 times during last mountain. Just give up.