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πŸ’°οΈβŒ ο»ΏFacebook issue with purchases (game freezing/ giving error message)

Posts: 14,121
edited April 2022 in Support

We are experiencing a temporary connection issue with all purchases in Pet Rescue Saga on Facebook.

Also Candy Crush Saga and Candy Crush Soda Saga are experiencing similar issues.

This issue may give various error messages or cause that the game freezes or crashes when trying to make a purchase.

The usage of Gold Bars for Boosters or Extra Moves are also affected.


You can still play the game on Facebook. Only purchases are interrupted by this issue.

The purchases still work without any issues on all other platforms like the Windows app, iOS, Android and Amazon Kindle.


We are working on a fix and to get everything back on track and counting on having this sorted out shortly.

Thanks for your patience!


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Comments

  • Posts: 6

    Level 2

    can buy gold bar in game id is 6587348907 have been able to buy in two day

  • Posts: 6

    Level 2

    I c an buy on pet resuce buy not on candy crush and I'm get behide on there play .

  • Posts: 3

    Level 1

    I can't purchase gold bars or use the gold bars I have in Pet Saga

  • Posts: 172,956

    Hello there! @deborahwatson1202 @thompsonra and Pet Rescuers! πŸ‘‹

    Welcome to Sweet King Community! πŸ‘‘

    They are working on a fix and to get everything back on track and counting on having this sorted out shortly. Check to read this information here again. Thanks for your patience!

    Anyway, Thank you for your playing Pet Rescue Saga! ❀️😊

    Let's post your screenshot and claim your another milestone level badges as you did reached milestone levels completed. πŸ˜‰

    Animal Kingdom Level 1000 Level 2000 Level 3000 Level 4000 Level 5000

    Wondering how to take a screenshot? Check the instruction here. πŸ“·

    If you're not clear on how to attach a picture to the thread, check out here. πŸ–ΌοΈ

    πŸ‘‹ Don't be shy and say hi... or woof or meow - Get Badge HERE!

    πŸŽ‰ Level 5000! Join the celebration with badges and Gold Bars HERE!

    Also check more furry & purry in Pet Rescue Community here! 🐾

    🐾 Have a pawsome day! 🐾

  • Posts: 3

    Level 1

    Has the problem been fixed

  • Posts: 1

    Level 1

    i still cant purchase gold bars on pet rescue, piggy bank is full i have tryed many different things you told me to do ,nothing works, this has been over a week now ,please fix , ,

  • Posts: 172,956
    edited March 2022

    Hello there! @knowler44 @thompsonra and Pet Rescuers! πŸ‘‹

    Welcome to Sweet King Community! πŸ‘‘

    They are working on a fix and to get everything back on track and counting on having this sorted out shortly. Check to read this information here again. Thanks for your patience!

    Anyway, Thank you for your playing Pet Rescue Saga! ❀️😊

    Let's post your screenshot and claim your another milestone level badges if you did reached milestone levels completed. πŸ˜‰

    Animal Kingdom Level 1000 Level 2000 Level 3000 Level 4000 Level 5000

    Wondering how to take a screenshot? Check the instruction here. πŸ“·

    If you're not clear on how to attach a picture to the thread, check out here. πŸ–ΌοΈ

    πŸ‘‹ Don't be shy and say hi... or woof or meow - Get Badge HERE!

    πŸŽ‰ Level 5000! Join the celebration with badges and Gold Bars HERE! and πŸ“ Letters to Pet Rescue Saga- Win awesome prizes HERE!

    Also check more furry & purry in Pet Rescue Community here! 🐾

    🐾 Have a pawsome day! 🐾

  • Posts: 16

    Level 2

    All boosters are showing free but not

  • Posts: 1

    Level 1

    It's been over a week now & since I paid for the gold bars & can't use them, shouldn't I get a refund?

  • Posts: 172,956

    Hello there! @Billsfan and Pet Rescuers! πŸ‘‹

    Welcome to Sweet King Community! πŸ‘‘

    They are working on a fix and to get everything back on track and counting on having this sorted out shortly. Check to read this information here again. Thanks for your patience!

    @Billsfan - How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊

    If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you but it taken longer. πŸ˜‰

    ⚠️ Need help? Check our FAQ:s first HERE

    Anyway, Thank you for your playing Pet Rescue Saga! ❀️😊

    Let's post your screenshot and claim your another milestone level badges if you did reached milestone levels completed. πŸ˜‰

    Animal Kingdom Level 1000 Level 2000 Level 3000 Level 4000 Level 5000

    Wondering how to take a screenshot? Check the instruction here. πŸ“·

    If you're not clear on how to attach a picture to the thread, check out here. πŸ–ΌοΈ

    πŸ‘‹ Don't be shy and say hi... or woof or meow - Get Badge HERE!

    πŸŽ‰ Level 5000! Join the celebration with badges and Gold Bars HERE! and πŸ“ Letters to Pet Rescue Saga- Win awesome prizes HERE!

    Also check more furry & purry in Pet Rescue Community here! 🐾

    🐾 Have a pawsome day! 🐾

This discussion has been closed.