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KingGtr
KingGtr Posts: 5 Level 2

I was on level 2019 and it took me to level 1 when I updated why just why

Answers

  • kiara_wael
    kiara_wael Posts: 139,632 Candy Moderator

    Hi and Welcome to the King Community

    After updated play one level , Log out game and Log in again. Also please check this page HERE 

  • KingGtr
    KingGtr Posts: 5 Level 2

    When I logout it says connection error

  • KingGtr
    KingGtr Posts: 5 Level 2

    And I played till 12 does that affect me

  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator

    Hello there! @KingGtr 👋

    Welcome to Sweet King Community! 👑

    Oh! No! When you still cannot connect with your Facebook/Kingdom Account on this game :

    Don't worry! You can click here (Facebook) then you select a device and read to follow these troubleshooting steps of login issue/problem that I hope this helps.

    If you want to connect Kingdom Account, you can click AndroidApple or Windows 10 App then read to follow these troubleshooting steps of login issue/problem too.

    If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    If you have followed all of above steps already but it's still not worked, you click on "Contact Us" only then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. Thanks! 😉

    You can also check more this games' exciting news and contests (click on spoiler warming button here) 👇😊

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    Have a pawsome day! 🐾

  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator

Hey! Would you like to give us your opinion?