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💢 Issues with League - losing rewards and status, etc. 💢 

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Comments

  • johamilton
    johamilton Posts: 26,837

    You are very welcome @CassD. That is what we are here for. We try to make it as painless as possible, but sometimes it is out of our hands 🤗

  • CassD
    CassD Posts: 18,516

    I was surprised too, as they've previously been so good, but I may contact them again.

  • whitepanther
    whitepanther Posts: 5

    Level 2

    I am having the same problem as others my astral is not bring up points I have now played 21 games and no change I have also follow all what you said to do still no change can you please help

  • johamilton
    johamilton Posts: 26,837

    Hi @whitepanther , if you will please log out of your game, turn off, then turn back on and log in again. It has been turned into the studio and they are making a few changes. So it may update your progress. Please give it a try. 😉

  • whitepanther
    whitepanther Posts: 5

    Level 2

    just tried as you said it didn't work thank you any way

  • johamilton
    johamilton Posts: 26,837

    I am so sorry, I know they are working on it as it has already been reported. Please keep us updated if you will.

    We know they are updating the event and testing it out. So I am sure this is what is going on. Resetting (Do not delete your game) your game will hopefully kick it in. It took me a few days for it to appear.

  • Shenronoffire
    Shenronoffire Posts: 42

    Level 3

    Astral League not add new earned stars to count . Day 1 adds stars - Days 2 and 3 no adding news stars - Day 4 adds news stars - Day 5 no adding new stars . Day 6 is coming and I want to know if stars will be added or not ???

  • johamilton
    johamilton Posts: 26,837

    Hi @Shenronoffire, we are having a problem with the league. Have you tried resetting your game. Log out, turn off, log back in. Sometimes that does work. If you read above that is what she did over and over and it finally worked. I took me 3 times to get mine reset. Also, please make sure your game is up to date.

    This problem has been turned in. Hope it works for you. Please let us know. 😀

  • Lemurtek
    Lemurtek Posts: 2,079

    😭😡😖

  • PrettyBubbles
    PrettyBubbles Posts: 27,180

    Hi @Lemurtek This issue is being discussed with the studio today so hopefully we can get it resolved 💓

Hey! Would you like to give us your opinion?