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FIXED - Daily Bonus - Not receiving boosters?
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I've only been playing for a couple months but haven't figured out how to collect my booster prizes. They never show up on my game like when I buy them though I would think it would be automatic after going through the prize winning ceremony. How do I get the prizes to show up so I can use them?
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Good evening Deirdre, welcome to King care.
I haven't been playing for long either but do you mean the chests from like the rescuing ghosts and magic duels etc? They should just go to where they should be, so boosters into your boosters as when you buy them, or lives will go into the life bar.
Are you playing on Facebook itself or on a device?
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Hi guys, thanks for letting us know!
We are looking into it. I'd need your Game IDs to investigate what's going on - Here is where to find it
For those of you who haven't mentioned it yet, I would also need to know what device and platform you're playing on.
Please make sure you have installed the latest game version as well, that usually helps avoid that kind of issues.
Thanks in advance for the details! -
For the last 6 days my reward boosters from the Treasure chests no longer register. This includes Maggie's daily reward Treasure chests and Stella's house Treasure chests when I upgrade my house page. I played the game for more than 14 hours each day. On Chrome, my friends have also disappered - so at the end of each level when the game displays your ranking among friends - it no longer does on Chrome. This friends display feature still appear in Firefox, however. Safari barely works for the game so I don't use it. On to the next topic, the Troll King’s crowns. Is there a reward for collecting them? I collected them in several realms but do not see the purpose or benefit of collecting them, as even though it says I should receive a reward - I do not. Now the Troll King has just dispappered. I even opened a different new facebook account just to play the game under a different user name and the same thing has happened with my second account. I am playing on a macbook pro running Mac OS Mohave 10.14.5. I have tried Chrome, Firefox and Safari - all with the same result. I am playing on Facebook. I have restarted, switched browsers, cleaned my cache, and reopened in ioncognito windows - all solutions provided before as this is a repeat of a problem that occurred for several months last year to many of us players. This is extremely frustrating. I have also noticed many other recent posts of players not getting their boosters - so this is not an isolated problem - just like the occurrence last year. My user ID is 102410777677428. PLEASE HELP and give me back my boosters - provide a fix for me - or just get the game working again. Thank you.
