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FIXED - Daily Bonus - Not receiving boosters?



  • hazey01hazey01 Posts: 16
    if anybody knows of how I can find my id please let me know, I am playing on a laptop via facebook if that helps  
  • AriesCatAriesCat Posts: 6
    When you go into game, bottom left of screen you will see a silver/grey washer-like circle.  Click on it and you should be able to see your ID
  • hazey01hazey01 Posts: 16
    AriesCat i tried that ,all it shows is the sound and music signs 
  • hazey01hazey01 Posts: 16
    I don't know if it is because i am on a laptop or not but when i click on the gear icon (it's gold on mine ) it shows only home sign , sound and music signs ?
  • AriesCatAriesCat Posts: 6
    OK.  When you first click to play game:  After game loads, scroll to very bottom and you will see "Find My ID" in very tiny orange print.  Click on that and you will see your ID #.
  • hazey01hazey01 Posts: 16
    Thank i'll give that a try 
  • hazey01hazey01 Posts: 16
    Worked thank you AriesCat 

  • hazey01hazey01 Posts: 16
    Still no boosters :( my id is 4624468224 
  • KateTKateT Posts: 1
    I've also not received my daily boosters in over a month. I've lost 4 so far. I'm playing on a Mac OS10.14.5     
    ID: 1200430203 

  • hazey01hazey01 Posts: 16
    Still no boosts , think King need to sort their game out and any issues with it before we all give up playing it ,this is not right so can you get it sorted 
  • AriesCatAriesCat Posts: 6
    It's been 2 months of no boosters.  I think we have to click too many times just to get game started.  Maybe they need to condense that.
  • QueenMiaQueenMia Posts: 5,905 Community Manager
    Hi everyone,

    Thanks for assisting @hazey01, @AriesCat, this is what the Community is all about :) 

    Again, we apologise for the inconvenience, we really understand how uncomfortable it is and our great team is doing its best to resolve the issue. However, it seems to be affecting the game randomly and it takes time for us to identify where the problem lies... Not ideal, we know. But in the meantime, you can get some extra boosters here in our contests, there's always something to be won, so don't miss your chance, guys! 

    @hazey01, @KateT - I have added some Gold to compensate the missing boosters. You'll get them next time you open the game.

    Thanks for your understanding and patience :star: 

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  • luckluck Posts: 2
    Hi there! I'm not receiving the daily bonus or the prizes. Can anyone tell me what I can do? I wrote to support but they told me I had to ask here. Thanks a lot!
  • phi1arphi1ar Posts: 156 ✭✭✭
    no solution
  • hazey01hazey01 Posts: 16
    Maybe they need to find a solution ?!? I mean are they going to give gold every day to people who do not get their boosts ? 
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