FIXED - Daily Bonus - Not receiving boosters?

Hi everyone

Great news! The fix has gone live and you should now start receiving your boosters again! Again, we would like to apologise for the inconvenience and thank you for your patience!

Have a nice weekend y'all!

All comments

OK. When you first click to play game: After game loads, scroll to very bottom and you will see "Find My ID" in very tiny orange print. Click on that and you will see your ID #.

I don't know if it is because i am on a laptop or not but when i click on the gear icon (it's gold on mine ) it shows only home sign , sound and music signs ?

AriesCat i tried that ,all it shows is the sound and music signs

When you go into game, bottom left of screen you will see a silver/grey washer-like circle. Click on it and you should be able to see your ID

if anybody knows of how I can find my id please let me know, I am playing on a laptop via facebook if that helps

How do I find my id?. I am playing on a laptop , via Facebook

Hi I'm new here but I've not been getting my boosts for around 2 weeks, I click on the chests ,it states I have them but when I go to use one, nothing is there , I seriously thing king need to sort this out as it is becoming a problem now and people are not happy that it is not fixed , I play on my laptop via facebook , I have looked on the cog to try to find my id but it shows home ,sound or music signs nothing else ..hurry and fix this please .

R3volut1on

Have you still not solved the problem? I don't have enough gold bars to buy something, I only have 12.

Nevenka said:

U said u were adding gold to my account. I accessed it again and no gold. So now I have spent actual money to buy booster I never got and are padlocked on my screen, my gold bars are nowhere to be found and now u have added more gold bars to get the boosters I'm missing and those gold bars aren't showing either....what is going on with u guys? I've never in the 3 years I've been playing this game have had this many problems. U owe me 25 boosters as I have not received any in weeks and I paid for 8 of which I only got 2 and can't use them and I want my 20 gold bars, and whatever gold u were supposed to add. This is ridiculous!!!

Hi @Nevenka, that's probably because you were already playing when I added the Gold. You need to force close the App (not re-install) to trigger the Gold.

Nevenka

U said u were adding gold to my account. I accessed it again and no gold. So now I have spent actual money to buy booster I never got and are padlocked on my screen, my gold bars are nowhere to be found and now u have added more gold bars to get the boosters I'm missing and those gold bars aren't showing either....what is going on with u guys? I've never in the 3 years I've been playing this game have had this many problems. U owe me 25 boosters as I have not received any in weeks and I paid for 8 of which I only got 2 and can't use them and I want my 20 gold bars, and whatever gold u were supposed to add. This is ridiculous!!!

Floreal

same here. my ID 945344635567348

tano

Marilyn_Ruby said:

I have the exact same problem. Win10. Don't know where to find my player id

Hey guys, warm welcome to the Community

@slowbutsteady, @Suziwho, @auntC, @AriesCat, @Gerbanks - I have added something to your game to compensate the missing boosters. You'll get that next time you open the game.

The Team is still looking into it and I'll post more info once we know more. Really sorry but a big thanks for your patience and understanding!

In the meantime, for extra Gold and Boosters, don't miss out on our latest competitions. It's easy and just here! There's always something to be won on the Community

Speak soon and happy weekend!

Gerbanks

I am being 'gifted' boosters by Maggie but for a couple of weeks now they are not 'attaching' to the game. The 'dust' is accumulating as far as I can tell. I play through Facebook - My ID is 1351002909. Can you please advise why this is happening - and can it be fixed? Thanks - Geraldine.

I have not received boosters for over a month! Though when I start the game, it indicates I am getting one. Then, when I get to screen to start to play, the boosters are not at bottom - it indicates I have no boosters. I am on game 568 (the last 3 games I won without getting boosters) and think this game needs a booster. I have given my ID # 1560464109 to no avail. It's too bad cause I like this game. King needs to improve it. Too many things to click on BEFORE you can even start the game - not necessary.

I have not been receiving boosters for a month at least (though I am getting them; not showing on bottom of game when I start to play). I have written to King "contact" but only get told to come here. Not very helpful. I am on game 568 and my ID #1560464109. I now feel this game is a rip-off. They can't seem to fix their problems. Maybe if there was less things to click on BEFORE you can even start the game, it would help?

auntC

Same here, ID: ID: 1163173452

Suziwho

Hi I haven't been receiving my Maggie boosters now for 3 weeks or more. I play on PC HP Laptop - Windows 10 on Facebook. I tried looking up my ID but when I click on the cog, all I get is the sound & music buttons.

slowbutsteady

QueenMia said:

Hi @mynx, @Marilyn_Ruby and welcome to the Community
I have added some compensation to your games, you'll see it next time you access it.

@Marilyn_Ruby, I could find your account with the email you registered here so no worries.

We're still looking into it. Will update as soon as possible.

Thanks everyone for the patience

Good morning QueenMia - I'm still experiencing problems...should have received 2 stereo bombs (1 from Maggie & 1 from my garden) - didn't receive them again.

Just thought you'd want to know.

thanks!

Hi @mynx, @Marilyn_Ruby and welcome to the Community

I have added some compensation to your games, you'll see it next time you access it.

@Marilyn_Ruby, I could find your account with the email you registered here so no worries.

We're still looking into it. Will update as soon as possible.

Thanks everyone for the patience

Welcome! 👋

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Accepted answers

Hi everyone

All comments

Nevenka

Nevenka said:

U said u were adding gold to my account. I accessed it again and no gold. So now I have spent actual money to buy booster I never got and are padlocked on my screen, my gold bars are nowhere to be found and now u have added more gold bars to get the boosters I'm missing and those gold bars aren't showing either....what is going on with u guys? I've never in the 3 years I've been playing this game have had this many problems. U owe me 25 boosters as I have not received any in weeks and I paid for 8 of which I only got 2 and can't use them and I want my 20 gold bars, and whatever gold u were supposed to add. This is ridiculous!!!

Hi @Nevenka, that's probably because you were already playing when I added the Gold. You need to force close the App (not re-install) to trigger the Gold.

R3volut1on

Have you still not solved the problem? I don't have enough gold bars to buy something, I only have 12.

How do I find my id?. I am playing on a laptop , via Facebook

if anybody knows of how I can find my id please let me know, I am playing on a laptop via facebook if that helps

When you go into game, bottom left of screen you will see a silver/grey washer-like circle. Click on it and you should be able to see your ID

AriesCat i tried that ,all it shows is the sound and music signs

I don't know if it is because i am on a laptop or not but when i click on the gear icon (it's gold on mine ) it shows only home sign , sound and music signs ?

OK. When you first click to play game: After game loads, scroll to very bottom and you will see "Find My ID" in very tiny orange print. Click on that and you will see your ID #.

Thank i'll give that a try

Worked thank you AriesCat

Still no boosters

my id is 4624468224

KateT

I've also not received my daily boosters in over a month. I've lost 4 so far. I'm playing on a Mac OS10.14.5
ID: 1200430203

Still no boosts , think King need to sort their game out and any issues with it before we all give up playing it ,this is not right so can you get it sorted

It's been 2 months of no boosters. I think we have to click too many times just to get game started. Maybe they need to condense that.

Hi everyone,

Thanks for assisting @hazey01, @AriesCat, this is what the Community is all about

Again, we apologise for the inconvenience, we really understand how uncomfortable it is and our great team is doing its best to resolve the issue. However, it seems to be affecting the game randomly and it takes time for us to identify where the problem lies... Not ideal, we know. But in the meantime, you can get some extra boosters here in our contests, there's always something to be won, so don't miss your chance, guys!

@hazey01, @KateT - I have added some Gold to compensate the missing boosters. You'll get them next time you open the game.

Thanks for your understanding and patience

luck

Hi there! I'm not receiving the daily bonus or the prizes. Can anyone tell me what I can do? I wrote to support but they told me I had to ask here. Thanks a lot!

phi1ar

no solution