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Hello @Lesley-6 , @Kim_Smail and other witches & wizards!
I'm really sorry that this issue is not solved yet; our studio team are still working very hard to get a fix in place for you.
Due to the nature of this type of investigation, it’s not possible to give an exact date for the resolution, I’m afraid. The studios strive to deliver the best playing experience, but bugs or errors can be tricky to pin down for a number of technical reasons.
We'll let you know when we have a solution!!
@sarma_palash123 Hi when you say you can not claim you're tricksies can you elaborate so as we can u understand what's gone wrong. For example has someone in the team you were playing completed all 5 chests thus ending the challange if not you cant claim untill this happens. If that is the case what are you getting on your screen as if you are being rewarded in this challenge you see the screen shot I have attached in animation if so you have to press the snake back button on the bottom left in order to collect any that are due to you this screen will remain untill prizes are collected .
Hello guys!
As my collegue @Lola_Pop says it's an ongoing issue the Studio team is investigating and at this moment we can't give you an exact date for the resolution, unfortunately.
If you can give me your Game Id in the meantime I can try to send you something nice to compensate ☺️
Thanks and have a Bubblific Wednesday 🤗