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"No Connection" problem! (Reported to the Studio)!

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Answers

  • Hepzibah13
    Hepzibah13 Posts: 4

    Level 1

    I have reinstalled the games and have gone right back to the beginning 🤦🏻‍♀️ I play on my Apple phone.

  • QueenB
    QueenB Posts: 15,430

    @Hepzibah13, after you installed the game app, did you try to connect the game app back to your Facebook account so your progress can sync?

  • [Deleted User]
    [Deleted User] Posts: 6,427
    https://community.king.com/en/bubble-witch-saga/discussion/comment/924611#Comment_924611

    @Hepzibah13 Heya! I had a similar problem to this and I was able to restore my current level by using the in- game contact form on the app. If you have a king account then I can assist you further. Please let me know and I can then advise you further.

  • sullyb
    sullyb Posts: 0

    Newbie

    Bubble Witch 3 keeps saying I'm off-line when I am absolutely online. None of my other games do this. I have lost all my progress and I can't participate in any of the online feature of the game. I have tried all of the following:

    Uninstall/reinstall (4 times)

    Checking for updates

    Rebooting and reinstalling

    I am beyond frustrated. 😠 I don't know what else to do.

  • [Deleted User]
    [Deleted User] Posts: 6,427
    https://community.king.com/en/bubble-witch-saga/discussion/306740/offline

    @sullyb Heya! Welcome to the king community! Try contacting customer support - https://soporto.king.com/contact they will try and fix the problem. Or within the app tap ‘Help centre’ tap any of the problems listed. Scroll below and tap ‘contact us’ then explain the problem and you should be able to get your game progress back. As for the ‘offline’ message I uninstalled the app. Then a few days later I reinstalled it and it was working properly.

  • PrettyBubbles
    PrettyBubbles Posts: 27,121

    Hi @sullyb as you have already tried all the trouble shooting advice that I would of given you then contacting customer support is the next thing to do

    Just in case you are using flash you will need to use windows 10 or a mobile as there are no more updates for flash.

    As I can see your are new to the community I would like to say hi 👋 and welcome.

    Here are some useful links to help you learn your way around. You can go here to join discussion, games and more. If you go here and here you will find everything there is know your way around the community. Have a starlistic day. 👍⭐🙂

  • nickqueer
    nickqueer Posts: 0

    Newbie

    hi

    my wifi was off for 3 weeks

    now its fine but only bubblewitch 3 game sayes no connecttion

    so with no boosters/tree its wawful

    and im on level 2538

    please help me

    cheers

    nick

  • PrettyBubbles
    PrettyBubbles Posts: 27,121

    Hi @nickqueer can you first share what device you are using.

    While I wait for your reply I would like to say hi 👋 and welcome.

    Here are some useful links to help you learn your way around. You can go here to join discussion, games and more. If you go here and here you will find everything there is know your way around the community. A useful tip is if you want to contact a specific person then type @ followed by the name and select it from the drop down that appears so it turns black that way they will receive a notification.

    Have a starlistic day. 👍⭐🙂

  • Kathleen_Indigne
    Kathleen_Indigne Posts: 17

    Level 2

    same problem: no connection. reinstalled the app cleared cache f pkay

    and restarted and now still nothing but also complete restart of the game on level 1. Is there a solution?

Hey! Would you like to give us your opinion?

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