Olivia's Quest Disappeared

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  • Simon888Simon888 Posts: 225 ✭✭✭✭
     I have just completed Olivia'sEnclave on windows 10. This is what I did.
    The event kept disappearing so I reinstalled app ( you can reset instead ) . You do lose boosters however. Just go to any normal level and start it and then quit it. You may need to do this a couple of times and then Olivia's enclave reappears. Basically I played all ten levels without quitting game because it will disappear otherwise. Just left computer on all night ( mad I know ) . If you get enough stars ( not sure of amount ) you get Olivia straight away and once she is in your scrapbook she will not disappear. If you don't get many stars but complete the 10 levels you will need to do star chaser. 
                         
                      Be yourself; everyone else is already taken - Oscar Wilde 

                                             
              

  • loopdjheloopdjhe Posts: 5
    I think it’s ridiculous that an app developer like King doesn’t solve this problem. Really disappointing and frustrating honestly.
  • mtnanjelmtnanjel Posts: 9
    Ok I did what Simon888 suggested I uninstalled game! Make sure you have game saved before uninstall, did lose a booster played all 5 lives then Oliva enclave popped up! So now waiting for lives to replenish have game open and will not close out till done! On windows 10
  • QueenMiaQueenMia Posts: 5,440 Community Manager
    edited May 2
    Hi everyone,

    Our Team has found the cause of the issue and is working on a release to fix it. No time yet, but we're doing our very best to be able to solve it before the end of the event. 

    If you wish to re-install, let your game Id below and I'll add a small compensation to your account - @Simon888, something sweet is already waiting for you!

    Again, we're very sorry for the inconvenience and thank you all for your patience and help in this issue. We know it's not a nice experience for you and will do our possible to avoid any similar problems in the future. 

    Thank you 🍒

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  • mtnanjelmtnanjel Posts: 9
    My user id 10208555910 Thank you
  • DrkchyldeDrkchylde Posts: 4
    edited May 2
    User ID 1046193963 I already tried re-installing several times though
  • brie_wbrie_w Posts: 25 ✭✭
    @QueenMia Thanks for the update.  I guess there's no way for us that lost the event to get the original amount of time to complete it?  Just whatever time happens to be left when the fix is complete?  Anyway, thanks again for all of your help.  I'll be on the lookout for the event to come back.
  • JaydieJaydie Posts: 191 ✭✭✭
    Hi @QueenMia. I completed all the levels in Olivia's enclave and completed the star chase (45 stars) but when I switched devices she was gone. I got her while playing on an android phone. I then switched to playing on windows 10. I unistalled and reinstalled my game on windows but now I lost my boosters AND I have to replay all the levels in the enclave. My ID is 10144832801. 
  • QueenMiaQueenMia Posts: 5,440 Community Manager
    Hi again everyone! 

    We have released a fix and are testing to see if it works! Therefore, please try to update your game and see if that does the trick. We're currently monitoring, so if it does not work straight away, please be patient and try again a bit later.

    @mtnanjel, @Drkchylde. @brie_w - I've added some sweet treats to your account to compensate. Unfortunately, it won't be possible to give you extra time but let us know how the Quest go and we'll see what we can do if you haven't had the chance to unlock our beautiful Olivia! 

    @Jaydie - As per our Help Centre says, that's because the event is store locally. So the progress does not sync between different devices. That's the case for all our special events and for boosters storage as well. I hope that clarifies! 

    Thanks a lot everyone and let me know how that goes! Once you unlock Olivia, don't forget to come and share your success with us for a chance to win free Boosters.

    Good luck :star: 

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  • RegalRenzRegalRenz Posts: 6,151 Superstar
    @QueenMia please clarify something for me. Is the character Olivia a special event? If you get her won't she stay permanently like Yeti or Tiffi etc?


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  • mtnanjelmtnanjel Posts: 9
    edited May 3
    Thank you Queen Mia! <3  
    so far im on level 7 in Oliva's enclave 
    5 days left hope I make it!
  • QueenMiaQueenMia Posts: 5,440 Community Manager
    Hey @RegalRenz - Good question :) The special levels and the Star Chaser are the special event, as in "This is your chance to get her". However, if you unlock her within the time frame of the special event, then she'll stay with you forever ;) If you don't, you'll have to wait for another opportunity to have her.

    I hope that answers your question! If not, let me know 🐙

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  • RegalRenzRegalRenz Posts: 6,151 Superstar
    @QueenMia I sent you a message to explain further.


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  • loopdjheloopdjhe Posts: 5
    @QueenMia this fix will be released also for App Store? At the moment no updates available...
  • wozziewoowozziewoo Posts: 89 ✭✭✭
    The event is still not showing up for me.  I've attempted other levels & exited out to the main map.  I've closed & reopened the game as well as reboot my computer.  Nothing seems to have worked as it has not shown up yet.  Also, last time it did show up I made it level 8 before it disappeared & had got 3 stars on every level except one.  Also since the event showed up, I've completed 12 levels & earned 35 stars.  Will any of that count towards any star chaser event?  I'm pretty far along on the game & not a lot of time remains.  It is not my fault the game was taken away from me.
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