BGT Angel and other characters not loading

spring_queen_18

İf you're going to ask "did you clared the cache?" yes i did but it didn't work

spring_queen_18

Umm... helloooo?

spring_queen_18

Is there anyone?

hechicerilla

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1698645#Comment_1698645

Yes, I am here, the problem remains the same for me. None of the tips have fixed the problem. I'm still waiting. Thanks

spring_queen_18

I know the problem will be solved, but it's been 2 weeks😔

Lola_Pop

Hi @spring_queen_18 and @hechicerilla !

Thanks for your patience. We passed your information to the game team, and they're doing their best to find a solution. However this is a complex issue, so I don't know when we'll have a reply from the team. Believe me, I'll let you know as soon as I know more!

spring_queen_18

Of course, thanks @Lola_Pop

spring_queen_18

for olivia, it's worth the wait🤜🤛🍭

spring_queen_18

@Lola_Pop I found the cause and solution to the problem, in fact, there was a problem of not loading the character before, but it was fixed at the octopus adventure event, in fact, there was no first character, so the costume didn't open, and when there was only olivia, the character was self-loading, in fact, the solution for me is to wait for this wild west Splash event, because there will be a normal olivia, and in this way the character will be loaded. for characters that don't open, I think players who experience this problem can also expect activity for their characters that will allow their characters to open

spring_queen_18

@Lola_Pop are you there and can it be?