BGT Angel and other characters not loading

Lola_Pop

Hello @spring_queen_18 !

Yes, that's a theory we're working with! The game team is aware of this and they're investigating if that is the root cause 😊

Thanks a lot for your cooperation and your patience! 🤗

spring_queen_18

@Lola_Pop You're welcome😁😄

hechicerilla

@spring_queen_18 Do you mean that until there is an event in which the Bubble Gum Troll appears I will not get the character?

I do not know if I understood you correctly.

I don't want to throw your theory to the ground, but I think I remember that I had an event in which he appeared and when I selected it the same thing happened, it said "downloading" and I couldn't use it. But I might be confused, this has been going on for so long ...

spring_queen_18

Hello @hechicerilla , is it in the event or after the event

spring_queen_18

@hechicerilla hi. if you're not accumulating lollipops in the game and registering your account delete the game at bubblegum troll event and install it again and log in with your account that's how you can see your character because i did this like this. Don't worry we will get our costumes back and we will relax like olivia the witch but if i can find another way in wild west Splash event i will tell you (this is the old photo🧙‍♀️)

hechicerilla

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1701574#Comment_1701574

Very kind .

Oops! I do not understand what you say . I am sorry.

Don't worry,

I'll wait for an answer and a solution.

spring_queen_18

You're right, also this problem is common

BubbleGumSoda

Hi @hechicerilla @spring_queen_18

I have a another theory I think the only solution is getting the original character with no costume l mean because you only have the costume of a character that you don't have and the game gets confused and makes the costume load l don't know this just my thoughts.

spring_queen_18

@BubbleGumSoda you're right and this theory is close to my theory. You will see

spring_queen_18

Just look the old comments