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Crashing and freezing: troubleshooting steps and updates here!

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Comments

  • MountainMom
    MountainMom Posts: 13,210 Friends Moderator
    edited December 2021

    Hello @CyborMedic,

    Regarding your initial question: Thre is no way to get another attempt at the Superstar round (week 5) following the Holiday Calendar event in Candy Crush Friends Saga. Thus event is only available for a limited time, so each of the 3 levels must be completed within that time.

    I hope the troubleshooting tips from @DieOmimi help you resolve your game-crashing issue. If not, let us know and we may be able to offer more suggestions.

    Thanks for the tag @Havish.

  • La Ley
    La Ley Posts: 2,691 Level 5

    Try the following troubleshooting steps:

    • Make sure you have the latest version of the app
    • Clear the cache on your device
    • Make sure you have more than 2GB of free memory on your device
    • Close all the apps and on your device and restart it

    I hope that helps 🙏

  • The1MHR
    The1MHR Posts: 4 Newbie

    I did but not helpful. Candy Crush Saga has no problem but Candy crush friends saga freezes and that's the main problem.

  • La Ley
    La Ley Posts: 2,691 Level 5
    edited December 2021

    @The1MHR Sorry but not sure what else to suggest...it might be an issue with the app itself, for the last month I have been having some issues with Candy Crush Friends myself and have hardly been playing CCF because of it 🤷‍♀️

  • UncleBob2
    UncleBob2 Posts: 130 Level 3

    January 9, 2022: With the new “add-on” icons to the 3 listed helpers (e.g., Tifi, Rachel, Yeti, Odus) that typically offer an additional wrapped candy, two extra fish, or an extra 2 moves, I have had the extra 2 moves version of both Tifi and Rachel completely lock up on me—no response at all from the screen. That does not typically happen the first time that I use the “+2 moves” helper in a playing session, but the second or third time I use that helper. The standard remedies like clearing the cache, rebooting the IPad , do NOT seem to work with this problem. As a result, I effectively have only 2 helpers that I can choose to use rather than 3.

    Is anyone else having this problem?

    Has anyone else found a solution?

    If not, is this a programming issue?

  • Rifka_Belkin
    Rifka_Belkin Posts: 25 Level 2
    edited June 2022

    Once again I am having trouble with Rabbit freezing before I even get a chance to play one move 😐

Hey! Would you like to give us your opinion?