Daily Prizes and Rewards

Elsa

Aren't you just asking them to update your level through Facebook?  I am going to tag @Cezdiamond who is the Community Manager and also @Jelly Jenny who is a King Moderator.  I want them to see what you've been going through and the non-answers that you got when completing the contact form.  They won't be in until Monday but hopefully one of them comes here to read what you've been going through and maybe they can get your progress synced so that you can play the game on Facebook.

mel21

Thanks for your reply I would be very appreciated of any help as I have hit a brick wall.  Many thanks for your help also.
  To me King customer care is diabolical and non existent   

Elsa

That might be one of the reasons why they started the Superstar program.  I have to research how to withdraw from gaming.  LOL!

mel21

I see also they have an ideas category on candy crush saga.  I have a good idea why dont they get rid of their customer care team they have at the moment and employ a new team that can read the comments and complaints they have and reply to their customers/  As i have said the team they have now are diabolical and brain dead  

Elsa

Some of them are good.  They might be working off some standard answers.

mel21

I know at the moment I am frustrated and angry with them.  You have been very helpful and I do appreciate that anyway I just want you to know that 

lrahauser

I stopped receiving the daily prize about a week ago and I am playing on a mobile device. 

CatJ

The game loses a lot when there aren't any rewards or prizes. I'm playing it a LOT less now. And trying to access it differently didn't work. There's a serious glitch and I think it's in King's domain, not my browser or device. Too bad...it was a fun diversion while it lasted.

Jelly_Jenny

Hi @mel21

Community Moderator here

Is the issue that you cannot play from the level you were on at King.com? You will need to sync your King.com account with Facebook and you will be back on track. A handy instructions on how to do that you will find here

I hope this helps! 

1riley1

Any update on fixing the booster wheel as we aren't receiving our daily booster

mel21

sorry for getting back to you so late.  I am working till 6 30 at night until friday.   I did what you suggested with Elsa on Saturday but it does not sync with my facebook acc.  As when  I open the game on facebook I go back to level 1 where I was playing on King.com I am on level1499 . Thats the problem I have .  Thats why Elsa told me to contact customer care.  I have done that but I have hit a brick wall.  They reply to me every time is go back to the king community. Thats why elsa contacted you.  I would carry on playing on King.com but you dont get the prizes when you spin the wheel anymore.  Thats why Elsa suggesred to play the game on facebook.  So I am in limbo. So what do you suggest now?? 

Elsa

@mel21, @Jelly Jenny is gone for the night.  I just tagged her here so she should get back to you in the morning when she's back in the office.

Sharon_Loose

hi Elsa there are no end of us have lost sugar drops and this is nothing to do with old or new versions as it includes many of us who are playing on iPads/iPhones so can only play on the app. So this is only the new version. Nothing to do with flash or html5 

Elsa

Hey guys, got an update later today that the studio is working on a fix and hopefully it will be available in the next game app update release.

CatJ

Great!  Any idea when that would be?  Also...I tried to bring up the game on facebook but can't get the whole playing field to show up. Half the board is covered by a menu on the right hand side of all the games available. How do I get rid of that?  https://screenshots.firefox.com/iTLjBlTfDstERrMD/apps.facebook.com