Daily Prizes and Rewards

_Elsa_

Hi @mel21, are you by any chance playing the game on king.com?  Please read this message to see if it helps you: 

https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes/p1?new=1

mel21

yes I am playing the old version on king.com.   Not everyone is on facebook amd I am one of them people

_Elsa_

Hi @mel21, and it's because you are playing on king.com that you are not getting these boosters.  Did you read my blog yet because it offers suggestions instead of king.com?  Please let me know if you are able to access the game using Firefox, Chrome, Opera or Edge.  You need to be using the HTML5 version of the game.  The Flash version which is the old version is not working.

mel21

Yes I read your blog and I am using chrome as browser on king.com but how do you access HTML5  

_Elsa_

You have to play through a Facebook account if you are on a computer.  If you don't have a Facebook account then set it up just for games and nothing more.  That's the only way to get the boosters now.  If you do choose to set up a Facebook account, please let me know and then I can tell you what to do to get your progress back on track. 

mel21

yes I have set up a facebook account   Can you let me know how to get my progress back on track and also do you have to sign in to facebook everytime you want to play the games.

_Elsa_

Ok let's try this first.  Go to king.com and login.  Then click on the settings and click on Account.  It is going to ask you for your password again.  Then on the bottom do you see where mine says that I already synced the progress, yours might be saying to sync it.  So click on it and then it should show the progress when playing through Facebook.  If it doesn't let me know and I will give you further direction.

_Elsa_

I forgot to answer your question - as long as you don't log out of Facebook at any time then it should be logged in.  When you clear out the history on Chrome make sure that the Passwords and other sign-in data is unchecked and you should remain logged in to Facebook.

mel21

yes I pressed the score and progression sync and I have a message underneath now to say nothing will be posted to facebook.  what now please

_Elsa_

Are you seeing the symbol that is in the print screen above?  That doesn't matter anyway because this is what you are going to do.  First you have to get your user ID # by following the steps on here: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your account and get your back on track.  Tell them that you did the syncing and that you are playing the game through Facebook.  Please make sure to use this topic and subtopic.  Also please be a bit patient because I am sure they are loaded down with issues this week.