Hello Elsa Going back to the start again I went into the acc settings and put in the password then it takes me to score and progression sync with facebook connect I pressed that and had a pop up with progression and score sync with nothing will be posted to facebook underneath If I close that it goes back to the game. Have I done something wrong ??
It's probably going back to the game because you logged into king.com and that is where you were playing the game. Did you open the game in Facebook to see what level you are at? Let's see if it did sync them together.
No on facebook I start on level 1 but the problem I have is on king.com I am down as mel d and on facebook down as Mel I have tried editting my name on king.com but it wont let me change name to Mel It goes to Mel Davies all the time. Can you help me please
I don't think your actual name has anything to do with the game. It goes by email address. Go ahead and get your user ID # from the link that I posted above and then complete the contact form. Explain that you need your progress back on track and tell them what level you were at. Ask them if they could go into your king account and change the name for you. I have to go offline for a bit so do the contact form and let me know how it works. It might take a few hours before you get an email response from them but it will go to your email account. I am here all weekend if you need me.
I did contact king .com through their contact us page at 17 30 hours but I have had no reply from them. When I had your email now I sent them an email again. If and when I get a reply off them I will contact you again. King.com does not reply to my emails very often. I will keep in touch with you as to what they say. Thanks
Hello Elsa Just to let you know still no reply from King.com. They are not very good at replying to people. I think King.com customer services is non existent .
Don't look for a reply from king.com. You need to connect from here and they are probably so backed up with all the complaints during the week. Complete another contact form from this link but give it time. They will get back to you because I wrote them a couple of times and heard back from them.
Hi Elsa Thanks for your reply. I had a reply off them 2 minutes ago and guess what they told me to contact the King community again. So is there a point in contacting them at all. It seems to me that their customer services is in cloud cuckoo land. Can you help me somehow to get through to them as I have hit a brick wall with them. Thanks Mel
Email them back and tell them that you have already been working with me for days now! Now it's their turn to do it! It was probably a form email that a lot of players get.
I have just sent them an email now to say that I was talking to you yesterday all day and that you were very helpful and that you told me to contact them. So I will see what happens and will let you know of the outcome. I have contacted them quite a few times since I have been playing candy crush and other games and I have hit a brick wall everytime. I have come to the conclusion now that their customer care is non existent. Thanks Mel
Hello Elsa Just had a reply now guess what they told me to go back to the community again. I think you have been on this site for a while. Is klng.com customer care employees totally dull and stupid and cant read customers emails as I have come to that conclusion now. Is it better to give up. What do you suggest as I have hit a brick wall
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score and progression sync with facebook connect I pressed that and had a pop up with progression and score sync with nothing will be posted to facebook underneath If I close that it goes back to the game. Have I done something wrong ??
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0 · Helpful Woah! Sweet Love HahaI have tried editting my name on king.com but it wont let me change name to Mel It goes to Mel Davies all the time. Can you help me please
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