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Hi @mel21, and it's because you are playing on king.com that you are not getting these boosters. Did you read my blog yet because it offers suggestions instead of king.com? Please let me know if you are able to access the game using Firefox, Chrome, Opera or Edge. You need to be using the HTML5 version of the game. The Flash version which is the old version is not working.
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You have to play through a Facebook account if you are on a computer. If you don't have a Facebook account then set it up just for games and nothing more. That's the only way to get the boosters now. If you do choose to set up a Facebook account, please let me know and then I can tell you what to do to get your progress back on track.
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Ok let's try this first. Go to king.com and login. Then click on the settings and click on Account. It is going to ask you for your password again. Then on the bottom do you see where mine says that I already synced the progress, yours might be saying to sync it. So click on it and then it should show the progress when playing through Facebook. If it doesn't let me know and I will give you further direction.
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I forgot to answer your question - as long as you don't log out of Facebook at any time then it should be logged in. When you clear out the history on Chrome make sure that the Passwords and other sign-in data is unchecked and you should remain logged in to Facebook.
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Are you seeing the symbol that is in the print screen above? That doesn't matter anyway because this is what you are going to do. First you have to get your user ID # by following the steps on here:
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your account and get your back on track. Tell them that you did the syncing and that you are playing the game through Facebook. Please make sure to use this topic and subtopic. Also please be a bit patient because I am sure they are loaded down with issues this week.
