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Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates šš
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
Just don't watch ad or stop play this game for a while. Reading this error happened before and again and again, there is no fix. Why bother to ask again.
It's 2024 and I see this issue has been happening for years now. Incredibly frustrating. Every ad is a black screen and I have to close the app and lose lives and progress. I've checked device storage and it's fine. Restarted my Samsung s21 multiple times. Grrrrr
Hello and Welcome to our Candy King Community @ChiefPontiacš¤
They were working on the issue! But, as you see, it kept coming back in one or the other Ad! The complaints stopped after September 13th! It means that the Black Screen issue was resolved then, isn't it?
With regards to the issue in your game -- are you experiencing the Black screen in all the Ads or just one particular Ad? If it is just one particular Ad, do you know which Ad it might be (sometimes, the brand name would appear first, then the screen goes black)! If you can give me as many details as possible, I will be able to report it to our Community In-chargešļø
I also need to know which device you are using and the App version you have right now.
Thank you and hope to talk to you soonš«š«
You would think King would monitor this forum and see how players feel about this ongoing issue. Perhaps they donāt care when free players like myself complain,
This is occurring every time I play this game. I have to exit the black screen and reopen the game. This seems to have been going on for years, without a fix. What is going on King?
Black screen when getting extra moves ! Why hasnāt this game been fixed
Screen goes black and have to completely shut down
It was corrected for a few hours and is now back. š¤¦š¼āāļøš¤¦š¼āāļøš¤¦š¼āāļøš¤¦š¼āāļøš¤¦š¼āāļø
The black screen of death is back. It stopās progress and I have to exit and get back in every time. It was corrected last week. Is it possible to correct it again? No fun.
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported for more infoĀ Here
i donāt know what ad it is as it comes up as a black screen with a white line at the top but it freezes my game
Admin delete this post
Delete this post
This is happening again, August 2023. Closed app and restart-shut down iPad and restart, neither worked. Please address this. FYI, this seems to happen to me at least once a month. Is it after updates? Please address and fix. Thank you!
FYI, no theyāre not! After playing for 8 years and reaching level 12046, and after 9 e-mail exchanges with player support to no avail, the final advice to me was uninstall the app and reinstall risking everything Iāve earned to this point.
so disappointed. Am ready to delete the game because issue is not addressed and takes enjoyment out of the game.
Admin please delete this post to many replies not wanted.
I can watch the ad before playing, but screen going black when trying to watch to complete game. I have tried all suggestions. It is the game from what I am seeing here, not my phone. Any updates on situation???
Yep happened again to me today after finally building my streak back up .. getting really fed up with this now!
Black screen again,are you going to fix it ?
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Had an absolute gut full of adds making my screen go black and I have to restart the game. What the hell is going on?
Adds are making my screen go black and have to restart phone really really annoyed
I am too. Deleted the app & reinstalled. Hard restart on iPad. Nothing works.
Thank you for the feedback . PleaseĀ Check app update - Log out game - Restart Device - Open game and Log in.
For more Info Here
Mine has done that several times today too.
Hi everyone i am having same problem when trying for extra moves, have tried restart,switched off,logged out but problems still here !!!!
Thank you all for letting us know you experienced this issue!
You will be happy to know that this has been taken care of and that you should be able to see ads without any issues.
If this is not the case, please let us know which device you are playing on the game app version you have installed so we can report this back to Support š
Apologies for any inconvenience caused, and have a sweet day š
Hi
I have been playing Candy Crush for such a long time and dont get advert's to get extra moves. I know people who get it but not me
The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
*
*Edited by CM: š¤ Oops! Please repost in English so everyone can understand - OurĀ House RulesĀ
This is an issue again black screen on android device when watching g an add
Same here. Getting a blank screen while running an ad.
Same here. Using iPad Pro iPad os version 16.3.1. Please help. Kfl
Android pixel 7 pro. Ads going black every 2-3 ads. Need to restart phone repeatedly. Have cleared candy crush cache and Google cache multiple times. Do not think this issue is fixed!! This is getting progressively more frequent and frustrating
When I click on for a new game the screen goes black
Issue is not resolved, I'm facing the same issue with my galaxy S22+
Hello @King4512š¤ Hearty Welcome to our sweet King Community!
I am sorry to hear that you are experiencing issues with the Ads on your device!!
Can you please tell me if it is just one Ad that is stuck with black screen or is it all of the Ads?
i have the same problem this morning. I have updated and restarted the phone. when accepting an offer to view an ad the screen goes blank. in a middle of an episode race this is very poor. please fix
I'm glad I'm not the only one going through this with the black screen when I get a chance to get extra moves!! I know that it's not a mistake on my end & am tired of having to use my gold bars to get them!!!
please solve. not possible to play if one can not get the extra moves. logging out for today. might look for a fix on Monday. all my other probelms are fine. it is only cc on the cell.
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
