Black screen when watching ads - 🚫 Issue reported!

aourso

https://community.king.com/en/candy-crush-saga/discussion/comment/2758551#Comment_2758551

I’m so glad it’s fixed for you. 😊 It gives me hope that mine will work soon ❤️

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/415639/the-videos-are-not-appearing-and-i-have-to-get-out-of-game-and-therefore-forfeit-chance-to-win-game

Welcome to the King Community 🥰

The option to watch ad videos in the game had some issues and the issue was already reported. The game studio is also working to fix the issue and hopefully the issue will be resolved soon.

You can check HERE to get the latest information.

Thank you.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2759669#Comment_2759669

Welcome back 😊

Check here to get latest update of solution.

Thanks!

Crushed1910

I was hoping it would start working but it’s been a few days and not working right. When it says watch ad it doesn’t show what moves you get and the screen turns black. I have been playing Candy Crus for years. Please help, thank you.

tracyfeldman

After I'm prompted to watch an ad for extra men.

I have to reboot my phone

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/415642/trouble-with-using-extra-moves-the-ad-doesn-t-play-and-then-game-shuts-down

Welcome to the King Community 🥰

The option to watch ad videos in the game had some issues and the issue was already reported. The game studio is also working to fix the issue and hopefully the issue will be resolved soon.

You can check HERE to get the latest information.

Thank you.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/415643/why-is-my-screen-turning-black

Welcome to the King Community 🥰

The option to watch ad videos in the game had some issues and the issue was already reported. The game studio is also working to fix the issue and hopefully the issue will be resolved soon.

You can check HERE to get the latest information.

Thank you.

melmroberts22

Why can’t I view ads to earn extra moves?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/415648/unable-to-view-ads

Hello @melmroberts22🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game!

Are you not able to watch Ads for extra moves at all OR you used to have them but you do not have the feature now? OR the Ads appear, but you are not able to click on "Watch"?

All the questions/issues are different! Hence, please provide as many details as you can, so that we can assist you better!

To reply back, simply type in the blank box given below to my comment.

Hope to talk to you soon. Have a great rest of the day🍫🍫

hynsobb

Same problem with black screen when playing ad. Must exit the game and forfeit current game.