Black screen when watching ads - 🚫 Issue reported!

Granny_Chow

@Sukanta_Biswas

Thank you IT team. This morning at 8am, I noticed the blank 'Keep Playing, watch ad' glitch has been rectified. Good job.

fkolarz

Why isn’t play on working in Candy Crush the option goes to a black screen. I have to close the app to be able to get passed it to play.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/415489/play-on-option

Welcome to the King Community 🥰

We are sorry for this temporary issue with the game but work is in progress to resolve the issue and you can check the link below for the latest update on the solution.

https://community.king.com/en/candy-crush-saga/discussion/387535/black-screen-when-watching-ads-for-extra-moves-fixed

Thank you for understanding🙏

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2758551#Comment_2758551

I am very glad to hear that your problem has been solved😊

Good day.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2758414#Comment_2758414

We noticed that many people already got the solution so please don't despair just wait a little bit.

Thank you for your patience🙏

chanelleb

https://community.king.com/en/candy-crush-saga/discussion/comment/2451708#Comment_2451708

I am using an iPhone and have updated the app to the latest Apple version, logged out logged back in, restarted my phone and the issue still remains. Please help

gbv750

Tried the fix. Still not working. I can watch booster ads on the main screen when the purple button floats by, but within the game ads are still black and end up ruining my game.

fantabulush

Why is my screen going black when I want to get extra moves on candy crush

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here

casesandi

I play to where I can get extra help and then screen goes black and only way out is to go all the way out and start over. Has cost me many of my help items and gold bars to get to that point. I’m about to quit playing because it’s so fristrating