Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
Hi and Welcome to the King Community
Thank you for the feedback. This issues has been reported
Hi zusammen ,habe aktuell das gleiche Problem . Der Support ist zwar schnell und nett,aber egal was ich mache ,das Problem bleibt .
Wie habt ihr es behoben ?
Podran solucionarlo?
Game can not connect to app store
I have problem with app store.is blocked
Me to
Same here!!!
Hello @mcgot1🤗 A Warm Welcome to the King Community!
Looks like there is something going on with the Candy Store, as we have received multiple complaints just in the past 24 hours!!
I have escalated the issue to our Candy Community In-charge! Please wait for few hours to receive any update from them!
But, in the meantime, please do not reinstall your game, as it might not resolve the issue, if the glitch is on King's side!!
Thank you for joining our Community! If you have any questions, please type below🍫🍫
If I can't complete a level I don't have the option to continue - it says connecting to app store and never let's me use bricks to continue play.
Al intentar usar gold para continuar jugando un nivel me marca contactando app pero no me da acceso que debo hacer?
Hello @Diane_Gauthier🤗 A Warm Welcome to the King Community!
I don't think the problem is on your side!! We have received multiple complaints about Candy Store not connecting! I have escalated this issue to our Candy Community In-charge.
I would have suggested not to reinstall the game App, as the issue is not on your side😕
Please wait for the update on this issue. If you have any further questions, please type below🍫🍫
Hello @mich751nat 🤗 A Warm Welcome to the King Community!
Looks like there is something going on with the Candy Store! We have received multiple complaints just this day alone!!
I have escalated this issue to our Community In-charge. If there is any information, we will update you.
Thank you for your patience & understanding🙏
CA
Can't connect to the app store since yesterday! Anyone else??
Hi , As mentioned. I did all the instructions posted but no results. Thanks
Please check this step here
Check Internet Connection
Restart the Game
Update the Game
Clear Cache (Android)
Settings
Apps
Candy Crush Saga
Storage
Clear Cache
Reinstall the Game
Contact Support
New here? Sign in or create an account to join the fun.
I had the same thing happen to me. I lost the round and it says connecting to App Store but wouldn’t stop loading
Hey everyone, I'm so sorry to hear you are having this issue! Could you help me out by letting me know on what device (Android, Iphone, Windows etc) you are playing when you get this issue?
Does it really matter?How I read all of the messages of complaining about the same issue it’s on Iphone,PC, Huawei etc.So if anybody would care and read all complainings from June until now would have already know that!All kind of phones and PC
On my iPhone. I still have problems
All of the above was done. My bank was charged for the purchase. In Season Pass it shows, but extended lives are not showing at top right. Screen says "No more switches available OOPS CAN'T PROGRESS
Yes, agree. On Android. Screen is saying no more switches available OOPS CAN'T PROGRESS. Extended lives are not showing at left top. Stuck using up a life with each screen that is stuck MUSIC CONTEST. Need a refund if two purchases.
when will this be fixed? Frustrating as hell. Using an iPhone. Losing gold bars and boosters. Also when I try to collect boosters my ads freeze and I have to close them eithout getting the boosters.
@QueenB Same here and it's so unfair, I used up quite a number of my boosters, yet it has gone to waste. I should have completed the level.
These comments are not being paid attention to. The monitors of this game are not even replying with purchases made that were unable to be used. Quite a fraud when you consider how many people are on these platforms saying the same thing. Crashes, all phone types, non connection and even when the purchase goes through it is not showing and the screen isn't allowing forward progression. Someone needs to address.
This purchase is not showing up in main map in my lives left hand corner. I am not able to progress in the MUSIC CONTEST It is not reputable and also not fair. Put the purchase on my main page map so I can utilize it.
All with my phone Android has been completed. See previous comments with screenshots above
Anyone else experiencing this? I am sending to Google Play store as well. Suggest everyone do the same, if it has occurred to them as well.
When companies conduct contests they have to follow certain legal mandates in response to purchases made. This company has done a lot of promising and promoting but has not followed up on these technical issues. I am an Auditor.
I am also having this problem on my samsung phone and I can't get passed the beat the gum troll level now and will lose out if it keeps going to the next stage of the music qualifiers
my connection to the App Store today failed and I lost the opportunity to continue on a gold bar contest. Many gold bars at stake. Was not a phone issue as I was on 5G and other apps worked
still not working. Seriously, when will this be fixed? Frustrated that no one cares.
like a small annoying child in the back seat…….when are we gonna fix it? When are we gonna fix it? You promised! You promised! When are we gonna fix it?
I can't connect to play store at all. I was first on the music thing and I have been stuck on level hole day and now I'm 3 on there.
Plus when I removed and download the game I lost my extra moves and one bug that I had catched. I'm connected to Facebook and everything else is fine.
This blowss
still not working.Can’t connect to App store and FB at all!!
Muito triste, não conseguir usar os recursos em meio a segunda eliminatória
17h pro fim e essa agonia
I’m still experiencing this issue and it’s OCTOBER!
ТТы Не один такой. Это ужасно!!
Very disappointed! I lost my position in the music competition. I play on Android phone. @Peaches12 I borrowed your screen shot to use as an example. I didn't take one of my screen when it occured to me. This is exactly what my screen showed. Lost my win streak too
Borrowed from @Peaches12 ☝️
22 oyun hic kaybetmeden bitirdin osul olarak 100 jeton kazandim. Ama hesabima yuklenmefi, surekli boyle oluyor, bu konuda yardimci olun, tesekkurler
Hi My Star tournament scoring is not advancing can this please be fixed it has not worked since Nov. 9th. Also I get an error message every time I tried to but the Saturday sale and now the Sunday sale as well.
what is happening to my tournament scoring and are there any fixes
The super charge charged candy that you win after passing 4 levels keeps disappearing. I didn’t lose the game, but I had to play it again without the super charge, I won again, and still bounced out of the challenge. This is probably the 5th time I’ve lost the super charged bomb with out losing or getting any where near 24…
does anyone know which level 18561 is on utube helps? as it has changed
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
