Why can't I make purchases for Candy Crush Saga on Facebook?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468334/trying-to-purchase-bars-for-help-on-a-game-keeps-saying-problem

Hello @Barb1031🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Which device are you using to play the game? Can you show me a screenshot of the message you see on your screen? (Please make sure that your screenshot does not show any of your personal details).

To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468293/there-was-a-problem-try-again-later-why-do-i-get-this-when-trying-to-pay

https://community.king.com/en/candy-crush-saga/discussion/comment/3155465#Comment_3155465

Hello @Heislord1958 and @dcgirl🤗 A Warm Welcome to the King Community!

I am sorry to hear that you both are experiencing an issue in your game!

We have received multiple complaints since this morning! I am wondering there might have been a glitch in the game!

Can you please give me these details, so that I can pass it on to our Community In-charge?

1. Device you are using;
2. The App version you have right now (if using a mobile device);
3. Logged into the game with Facebook or King(email) account;
4. A screenshot of the error message (if you see any)

Please provide those details for now and if I need anything else, I will get back to you.

Thank you and hope to talk to you soon🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3155456#Comment_3155456

Hello @julzzz123🤗

I have just responded in the question you have posted earlier! Looks like there is a new issue popping up in the game for computer users!

I will report the issue to our Community In-charge, so that they can look into it tomorrow after coming back to work.

Thank you for your patience and understanding 🙏

Pharmgirl58

Something went wrong please try again later then no money was removed from your account. It has been doing this for 3 days…Please help

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468347/i-am-trying-to-pay-1-99-for-a-package-and-when-i-do-it-comes-with

Hello @Pharmgirl58🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Which device are you using to play the game? Can you please post a screenshot of the error message you are receiving?

Just to make sure! The money was not deducted from your account, right?

Please reply by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

ScottS101

I've been playing candy crush on Facebook for years but suddenly the game won't let me make purchases. I just get a message that says, sorry there was a problem, try again later. At first this occurred intermittently, but now it always happens

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468307/why-can-i-not-purchase-any-items

Hello @Wildflower09🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing in your game!

Are you playing the game on a computer in Facebook Browser (Google Chrome, Edge, etc.,)?

Please reply by typing below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468308/i-cant-purchase-extra-moves-as-of-yesterday

Hello @debfig🤗 A Warm Welcome to the King Community!

Are you playing the game on a computer - Facebook browser?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468286/are-you-aware-that-candy-crush-saga-is-having-trouble-taking-payments-for-3-or-4-days-im-grateful

Hello @cherylba46🤗 A Warm Welcome to the King Community!

I have seen a few more complaints about this issue today!

By any chance, are you playing the game on a computer - Facebook browser? Can you please confirm?

When the purchase does not go through, do you see any error messages? If so, can you take a screenshot and post it here?

To reply back, please type below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468349/error-message-in-store

Hello @ScottS101🤗 A Warm Welcome to the King Community!

You are not alone in this issue as we have received complaints from some other Facebook players as well.

I am reporting the issue to our Community In-charge! Please bear with us till it is sent to the Candy team and looked into!

If you have any questions in the meantime, please type below.

Thank you for your patience & understanding🙏