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Why can't I make purchases for Candy Crush Saga on Facebook?
Comments
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I cannot buy anything in the shop. It just says something went wrong every time,
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Hello @janeneraye🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Can you please tell me which device you are using to play the game?
Please reply by typing below🍫🍫1 -
Hello @cherylparrot🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue with the purchases!
I am gathering complaints to report to our Community In-charge! Can you please tell me which device you are using to play the game?
Please reply back by typing below🍫🍫1 -
I am using a pc
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Thank you for replying back, Jane🤗
We have received few more complaints about this same issue! I am gathering all the complaints to report to our Community In-charge.
Are you playing on Facebook browser (Google Chrome, Edge, etc.,) or the App version?
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Facebook on Edge
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Thank you, Jane!
I will get back to you once our Community In-charge has an update.
Thank you for your patience and understanding🙏
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I am playing on my desktop computer. When I try to purchase coins I am getting a message that say "There was a problem" Try again later.
Later never comes because I am still unable to purchase coins. This has been happening for about a week.
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Hello @KJTina 🤗 A Warm Welcome to the King Community!
Thank you for reporting the issue and mentioning the device you are using. We have received complaints from some other players as well! So, I am reporting all these to our Community In-charge!
I am assuming that you are playing on Facebook browser! Did I get that right?
Can you please reply by typing below and confirm?
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