Why can't I make purchases for Candy Crush Saga on Facebook?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468253/non-riesco-ad-acquistare-lingotti-doro

Hello @viola64🤗 A Warm Welcome to the King Community!

Are you playing Candy Crush Saga? If so, which device are you using to play the game?

Since when are you experiencing issue to buy gold bards?

Please reply by typing below🍫🍫

janeneraye

I cannot buy anything in the shop. It just says something went wrong every time,

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468352/shopping-doesnt-work

Hello @janeneraye🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Can you please tell me which device you are using to play the game?

Please reply by typing below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468239/buying-coins

Hello @cherylparrot🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing an issue with the purchases!

I am gathering complaints to report to our Community In-charge! Can you please tell me which device you are using to play the game?

Please reply back by typing below🍫🍫

janeneraye

I am using a pc

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3155791#Comment_3155791

Thank you for replying back, Jane🤗

We have received few more complaints about this same issue! I am gathering all the complaints to report to our Community In-charge.

Are you playing on Facebook browser (Google Chrome, Edge, etc.,) or the App version?

janeneraye

Facebook on Edge

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3155794#Comment_3155794

Thank you, Jane!

I will get back to you once our Community In-charge has an update.

Thank you for your patience and understanding🙏

KJTina

I am playing on my desktop computer. When I try to purchase coins I am getting a message that say "There was a problem" Try again later.

Later never comes because I am still unable to purchase coins. This has been happening for about a week.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468355/kjtina

Hello @KJTina 🤗 A Warm Welcome to the King Community!

Thank you for reporting the issue and mentioning the device you are using. We have received complaints from some other players as well! So, I am reporting all these to our Community In-charge!

I am assuming that you are playing on Facebook browser! Did I get that right?

Can you please reply by typing below and confirm?