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I have a different problem, but your issue definitely sounds like a bug!
My issue is that I have different banners on different devices, i.e., 3000 on my iPad, and 4000 on my iPhone.
My issue is:
https://community.king.com/en/candy-crush-saga/discussion/comment/2028806
How do I get my 11,000 badge?
Hi and Welcome to the King Community
Congratulations for your progress. The badge in the game's avatar is added automatically. For badge 11.000 I'm not see available yet. Please check this page for informations
For Community badge please check here
Hello Susan have you got a level 10,000 banner? If you have you won't get an 11000 banner automatically as the banner isn't updated as you pass each milestone level. The only way you will get an 11,000 banner if you already have a 10,000 banner is if you receive the Milestone Challenge in your feature. If you don't receive the Milestone Challenge then your banner won't get updated to level 11,000.
When will I get my 4000 badge?
Can you please help me to see the band "7000" on my photo profile of my playing board! I received my badge but it's useless if nobody can see it! I'd like to have few, straight, clear instructions to follow. I've written thousands times... I hope this will be the lucky one.
Hi and Welcome to the King Community
Congratulations for your progress. The badge in the game's avatar is added automatically. Please check this page for informations
Will it take a long time? I posted a screenshot nearly a week ago, but I can't see it yet. May it depend on the sort of account I use? I mean, Facebook or King account? Thanks in advance
Been waiting a few months for my 2000 badge
Wait a bit longer