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Finished the Race twice, but it doesn't give me my 45 Gold Bars - ⛔ Reported to the Studio!

1246

Answers

  • dawnlyndel
    dawnlyndel Posts: 1 Newbie

    I won the episode race, but did not receive the 35 gold. What happened to it? Can it be replaced?

    Flag · 1Helpful Sweet Love Haha
  • kiara_wael
    kiara_wael Posts: 154,866 Candy Moderator
    edited December 2023

    Hi and Welcome to the King Community

    I'm sorry to hear about this ,this issues is being investigated and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

    Flag · 1Helpful Sweet Love Haha
  • collegeamoco
    collegeamoco Posts: 370 Level 3
    edited December 2023

    I was just going to post about this same problem. The app sometimes comes up with no events and even playing a couple games doesn't always reset it, and this time it caused me to lose 45 gold bars for episode race!

    Flag · Helpful Sweet Love Haha
  • Mick18
    Mick18 Posts: 7 Level 2
    edited December 2023

    I have a similar problem in that I have completed the gold chocolate box but cannot claim the reward including 10 gold bars. Message says connection issue and to restart the game. However, have tried this several times and same message keeps popping up. Game appears to be working for every thing else.

    Flag · Helpful Sweet Love Haha
  • stresswoman
    stresswoman Posts: 1 Newbie

    I reached the level 5390 first and i should have received 45 golden bars. I didnt get them.

    Flag · Helpful Sweet Love Haha
  • kiara_wael
    kiara_wael Posts: 154,866 Candy Moderator
    edited December 2023

    Hi and Welcome to the King Community

    I'm sorry to hear about this ,This issues is being investigated and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

    Flag · Helpful Sweet Love Haha
  • yunalee
    yunalee Posts: 3 Newbie
    edited December 2023

    Okay. I hope the problem will be resolved as soon as possible. I want to play games but I'll have to wait for the error to be resolved :(

    Flag · Helpful Sweet 1Love Haha
  • swatiagarwal1819
    swatiagarwal1819 Posts: 96 Level 2
    edited December 2023

    earlier around 4 dec same thing happened and you all promised it will be done but still nothing has been given

    i

    have spend so many money on this game

    this is just cheating

    Flag · Helpful Sweet Love Haha
  • PummyRaj
    PummyRaj Posts: 42,838 Candy Moderator
    edited December 2023

    Hello Swati @swatiagarwal1819🙋‍♀️

    Did you not receive the Gold Bars for the glitch that occurred in first week of December? If so, I am very sorry to hear that!! Did you send a complaint to the Player Support team then?

    If not, please do so - both for today's issue and last time's⬇️


    1) If you are playing on computer Facebook browser, please use this link to send you complaint by filling the form --> https://soporto.king.com/contact

    2) If you are on a mobile device or the App version on Windows10/11, follow these steps --> click on the Pink Cogwheel on game map screen -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

    Please let me know if you need any further assistance🍫🍫

    Flag · Helpful Sweet Love Haha
  • PummyRaj
    PummyRaj Posts: 42,838 Candy Moderator
    edited December 2023
    https://community.king.com/en/candy-crush-saga/discussion/comment/2905448#Comment_2905448

    Hi @yunalee🤗

    If you did not receive your Gold Bars yet, please send a complaint to King Player Support team by following below steps...

    1) If you are playing on computer Facebook browser, please use this link to send you complaint by filling the form --> https://soporto.king.com/contact

    2) If you are on a mobile device or the App version on Windows10/11, follow these steps --> click on the Pink Cogwheel on game map screen -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

    Please let me know if you need further assistance🍫🍫

    Flag · Helpful Sweet Love Haha

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