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Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days
Thank you all for reaching and reporting the issue with the ads!
This has been flagged to the team and we're working as fast as we can to take care of this hiccup.
Apologies for the inconvenience caused and try avoiding watching ads for now and check the game again in a couple of hours 👍
No, I have not been able to get to the game page for 3 days. The pop ups is ok until I get to the page to click to play.
Hello & Welcome to the King Community @skyounger🙋♀️
Is your game working now?
Thanks, maybe tomorrow will be better. I have tried several times today.
Hi And Welcome to the King Community
Thank you for the feedback. Most of the time, a black screen in Candy Crush is due to a temporary glitch in the game or your device. It's annoying, but luckily, it's usually easy to fix. Glitches can come from outdated game versions, low device memory, or other apps running in the background.
for some reason when I go on Candy Crush.I get a black screen . it comes up as off line and has always done that, I guess because I play on phone sometimes. I play another game and can get on it and it comes up as off line also and it works. What can I do to fix it? Thanks
I tried force closing app and it didn’t work. I ended up having to uninstall and then reinstall. My progress was saved but I lost all my powerups.
Mine is doing the same thing it is making me not want to play as often
It’s still happening after deleting app and downloading again.
Hello. The game is now working. There is no problem for now. Thank you very much.
That’s what happened to me I wrote to support but didn’t really know how to describe it. I was fighting so much with connection issues Now I finally get my connection issues resolved I had gotten to level37 now I’m back starting at level 1 oh well
Hello. After passing a level in the game, I cannot go to the next level. The game goes black and freezes. this happens on both computer and phone.
help me
Hi and Welcome to the King Community
Thank you for the feedback. This issues has been reported to the game team . for mor info Here
My ad give me no prizes after it turns black then is stuck on Jewel Match king ad. I get no free moves or prizes on level 8222
Hello @smoothmate🤗 A Warm Welcome to our sweet King Community!
I am glad to hear that the issue was cleared and you are able to play the game again🤩
With regards to the automated email --> that is the generic response we all receive after sending a complaint. The tips works for simple issues like game crashing, etc.,
But, all other players will have to wait for (up to) 72 hours to hear back from a real agent. After 3 days, you can send a reply thorough that automated email itself and remind the team that you are still waiting for assistance. Somebody will reach out to you soon. This is just for future reference😉
Enjoy your game and have a wonderful rest of the week 🍫🍫
After all the nagging I want to say Thank you to the King-Team!
Now the game seems to work again. It‘s really great to see that the community is heard here. Thanks for the support!
Cheers
Something changed: I can play again!
Let‘s see if this is it now. Fingers crossed!
Nooow something happened: I can play again!
For now it seems to work, let‘s see if it‘s stable…
Same is happening to me. Click to play ad for treats. Blank screen with the word Advertisement at the top. Nothing runs. Click out and no treats. This is really slowing me down, no linger fun
Well,
the problem isn‘t fixed yet. The reply of the support was only the standard automated response „Have you tried turning the computer off and on again?“ and all that keep-your-software-up-to-date stuff. Not very helpful…
I‘m curious when I will be able to play the game again…
All the best.
Come on, King-Team,
this seems to be a serious problem here. I experienced the same since a few days and all the support is answering with the standard automated message: „Have you tried turning the computer off and on again?“ and all that stuff.
Well, of course I did and lot‘s of other people here did too. This seems to be an ongoing problem which should be fixed.
Thanks in advance and all the best.
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Happening with increasing frequency for the last week. Often happens after a Ross Simon or Temu ad but other do it too occasionally. Can this be fixed.
Thank you for reporting. I'll pass this to the game Team
Hello @Flutellen🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear about the issue in your game! Is your game crashing only with Ross Simon and Temu or other brands too?
To reply back, you can type in the blank box given below🍫🍫
When I click an ad, the screen goes black, and I lose my place in the current game. I have to completely close out of the game and restart it to play again. If I was in a contest such as clearing 10 levels to share a pot of coins, I am treated as losing a level and dropped out of the contest. This has happened 3 times so far. This just started today.
Hello @nannewbct🤗 A Warm Welcome to our sweet King Community!
This glitch is being experienced by few more players which has resurfaced yesterday! It is being investigated by the game team, and you can find it --> HERE
Until the issue resolved, I would suggest you not to watch Ads, as we do not know which Ads would crash/cause Black screen and we will lose the level.
Please bear with us till the investigation is done and the issue is resolved.
If you have any questions, please reply back by typing in the blank box given below🍫🍫
Same with melee. A lot of bugs
I have the same issue. It happened after the latest update. The screen goes black after watching every add. Please release the new update with the fix.
Game went right last night thought it was fixed screen of death again this morning
Back to screen of death this morning
Hello for 2 days black screen after the ads, uninstalled and reinstalled the game and nothing done, except losing all the bonuses, reinstalling the tablet and still the problem, please see the side window
We're sorry the Ads are acting up again but not to worry as the team in charge continue to work as fast as they can to get this taken care of 👍
Thank you for bearing with us 🙏
Hi folks,
since a few days I can’t play the game anymore. It turns grey on the play menu as if it‘s loading something but nothing happens. Screen stays grey shaded and I can’t click anything.
Turning off and on the device didn’t help. I can only reinstall the app (and loose all my boosters) and play one level. After that the screen goes grey again and I‘m stuck once more…
Does anyone experiencing the same? I‘m on iPad, iOS 17.3.1…
Thanks for any help!
Thank you for reporting. Ill pass this to the game Team
Thanks kiara_wael,
fingers crossed they find a solution.
Cheers and all the best.
Hi thanks for replying .Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
https://soporto.king.com/contact
This is what everyone is referring to right? Been like this on and off since Friday. Tried reinstalling the app on my phone and tablet but it also happens playing on Facebook on my laptop as well.
Alright,
thanks. I contacted the support, let‘s hope they can do anything about it…
My app store won't open
Can you please send some ads and gifts in my game
I have lost my current level it has gone back to level 1 Please help me retrieve my current level
Where are the games listed?
Aysa ku
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
