Screen goes black after showing ad (Edited by CM: Reported to the Studio)!

QueenB · February 15

We're sorry the Ads are acting up again but not to worry as the team in charge continue to work as fast as they can to get this taken care of 👍

Thank you for bearing with us 🙏

smoothmate · February 18

Hi folks,

since a few days I can’t play the game anymore. It turns grey on the play menu as if it‘s loading something but nothing happens. Screen stays grey shaded and I can’t click anything.

Turning off and on the device didn’t help. I can only reinstall the app (and loose all my boosters) and play one level. After that the screen goes grey again and I‘m stuck once more…

Does anyone experiencing the same? I‘m on iPad, iOS 17.3.1…

Thanks for any help!

kiara_wael · February 18

Hi and Welcome to the King Community

Thank you for reporting. Ill pass this to the game Team

smoothmate · February 18

Thanks kiara_wael,

fingers crossed they find a solution.

Cheers and all the best.

kiara_wael · February 18

https://community.king.com/en/candy-crush-saga/discussion/comment/2969589#Comment_2969589

Hi thanks for replying .Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

Dirtybirdy77 · February 18

This is what everyone is referring to right? Been like this on and off since Friday. Tried reinstalling the app on my phone and tablet but it also happens playing on Facebook on my laptop as well.

smoothmate · February 18

Alright,

thanks. I contacted the support, let‘s hope they can do anything about it…

smoothmate · February 19

Come on, King-Team,

this seems to be a serious problem here. I experienced the same since a few days and all the support is answering with the standard automated message: „Have you tried turning the computer off and on again?“ and all that stuff.

Well, of course I did and lot‘s of other people here did too. This seems to be an ongoing problem which should be fixed.

Thanks in advance and all the best.

smoothmate · February 19

Well,

the problem isn‘t fixed yet. The reply of the support was only the standard automated response „Have you tried turning the computer off and on again?“ and all that keep-your-software-up-to-date stuff. Not very helpful…

I‘m curious when I will be able to play the game again…

All the best.

jcb51 · February 19

Same is happening to me. Click to play ad for treats. Blank screen with the word Advertisement at the top. Nothing runs. Click out and no treats. This is really slowing me down, no linger fun

Screen goes black after showing ad (Edited by CM: Reported to the Studio)!

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