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Screen goes black after showing ad (Edited by CM: Reported to the Studio)!

1246

Answers

  • QueenB
    QueenB Posts: 15,439

    We're sorry the Ads are acting up again but not to worry as the team in charge continue to work as fast as they can to get this taken care of 👍

    Thank you for bearing with us 🙏

  • smoothmate
    smoothmate Posts: 10

    Level 2
    edited February 18

    Hi folks,

    since a few days I can’t play the game anymore. It turns grey on the play menu as if it‘s loading something but nothing happens. Screen stays grey shaded and I can’t click anything.

    Turning off and on the device didn’t help. I can only reinstall the app (and loose all my boosters) and play one level. After that the screen goes grey again and I‘m stuck once more…

    Does anyone experiencing the same? I‘m on iPad, iOS 17.3.1…


    Thanks for any help!

  • kiara_wael
    kiara_wael Posts: 157,001
    edited February 21

    Hi and Welcome to the King Community

    Thank you for reporting. Ill pass this to the game Team

  • smoothmate
    smoothmate Posts: 10

    Level 2
    edited February 21

    Thanks kiara_wael,

    fingers crossed they find a solution.

    Cheers and all the best.

  • kiara_wael
    kiara_wael Posts: 157,001
    edited February 21
    https://community.king.com/en/candy-crush-saga/discussion/comment/2969589#Comment_2969589

    Hi thanks for replying .Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

    You can also email them from here:

    Contact us

    https://soporto.king.com/contact

  • Dirtybirdy77
    Dirtybirdy77 Posts: 1

    Level 1
    IMG_1628.jpeg

    This is what everyone is referring to right? Been like this on and off since Friday. Tried reinstalling the app on my phone and tablet but it also happens playing on Facebook on my laptop as well.

  • smoothmate
    smoothmate Posts: 10

    Level 2
    edited February 21

    Alright,

    thanks. I contacted the support, let‘s hope they can do anything about it…

  • smoothmate
    smoothmate Posts: 10

    Level 2

    Come on, King-Team,

    this seems to be a serious problem here. I experienced the same since a few days and all the support is answering with the standard automated message: „Have you tried turning the computer off and on again?“ and all that stuff.

    Well, of course I did and lot‘s of other people here did too. This seems to be an ongoing problem which should be fixed.

    Thanks in advance and all the best.

  • smoothmate
    smoothmate Posts: 10

    Level 2
    edited February 21

    Well,

    the problem isn‘t fixed yet. The reply of the support was only the standard automated response „Have you tried turning the computer off and on again?“ and all that keep-your-software-up-to-date stuff. Not very helpful…

    I‘m curious when I will be able to play the game again…

    All the best.

  • jcb51
    jcb51 Posts: 10

    Level 2

    Same is happening to me. Click to play ad for treats. Blank screen with the word Advertisement at the top. Nothing runs. Click out and no treats. This is really slowing me down, no linger fun

Hey! Would you like to give us your opinion?

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