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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
why is my candy crush not connecting to app store
Hi and Welcome to the King Community
Thank you for the feedback , Please check this page for more Info
La app store no funciona y no puedo seguir jugando!!
thank you for your reply
Thought this was just me -deleted the app and lost all my boosters - and now I find it is an issue with others. So frustrating!
Thank you for replying , Please check this page for more Info
I cannot use gold. When I click on the gold, it says "connecting to playstore" and just keeps loading. In a game, when I want to use gold, it doesn't work either. There are no workarounds. I tried everything on my end; Uninstalling the app, deleting the cache and the data, making a new profile...
I hope you can fix it
no connection to thé App Store. What can i do
I have tried all of the suggestions. Updated App, Logged In and Out. Turned Phone on and Off. What else can I do? Just started doing this 7/1/2024
keep getting the continuous spinning….. no chance to purchase more moves using gold bars or even BUYING more bars. Big miss!
Hello and welcome to our Community 🤗
Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊
Thanks for understanding and have a wonderful day 🌟
Please check this page for more info
thank you for all the suggestions. Nothing has worked. I’m getting the msg. Can’t connect to App Store. Because of this I still cannot access my gold bars.
Keep on playing? Frozen on contacting app store. I have tried rebooting
Thank you for the feedback , This issues gas been reported to the game team , In the meantime
Check Internet Connection
Restart the Game
Update the Game
Clear Cache (Android)
Settings
Apps
Candy Crush Saga
Storage
Clear Cache
Contact Support
Ganes can not be completed. This is new problem for past two days. iPad can connect, router is working & games are not .
This issues has been reported to the game team in the meantime please check this for more info
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I try to buy things before the match but I can't, even though I have enough gold to buy them.
I’ve rebooted, but it still won’t connect. Wheel just spins.
I have used alot of my candies and lives becuase I cannot access my bars.
I purchased more bars and used more candies and lives. I hope I get compensated for all the inconvenience and all candies I have used!
I’ve tried everything g you have suggested to no avail. 😢
Hi - I have money on my playstore account but it won't let me purchase from the shop. It says error on your part. Due to connection issues we couldn't verify your purchase. We'll try to verify the status of it and let you know when the connection is restored. This issue has been ongoing for 7 hours today. Thank you.
this issue has been going on for days now. How much longer?
I have also lost 30 gold bars because of the app freezing and not connecting to the App Store.
Yes. I’ve had the same problem for the last 4-5 days. Can’t even save progress or log in as it says I have no internet/wifi. It’s ridiculous and needs sorting asap.
Is there any update on this issue
I have done everything they mentioned as well still no difference
no puedo comprar nada ni con lingotes de oro
Me too. Android. Restarted, reinstalled. Actually PUT ME BACK 1 LEVEL. Now I can't even get ads for boosts or lives
Ja też nie, jest to bardzo uciążliwe.
Icacan'connconnecst
Hi and welcome to the Community!
Thanks for your feedback!
You can read here about this problem!
Hello @Jycallthyrun🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
But, you are not alone! There are many other players that are experiencing the same issue since past week! We have been compiling all the complaints in our main thread —> Error in Contacting Store — Under Investigation (please click on the Green letters to check others' complaints).
The Candy Studio is investigating this issue! But, we do not have any update yet! But, please do not reinstall your game as it will not resolve the issue!
If you have any questions in the meantime, please type below!
Thank you for your patience & understanding🙏
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
