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Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops

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Answers

  • CEG-2
    CEG-2 Posts: 110
    buffy2910 said:
    I have the same problem and as I thought it was my mobile's fault, I tried to uninstall and install the game again and now I've lost all the boosters I had, which were many :(:(:(



  • CEG-2
    CEG-2 Posts: 110
    I would be SO upset!!!!  This just started this afternoon, so frustrating.  
  • linlin090909
    linlin090909 Posts: 5

    Level 2
    Pummy_Raj said:
    Hello @linlin090909 and @cpeace, Welcome to the King Community!  Are you playing through Kingdom account or Facebook?
    I am playing using my Facebook account.
  • CEG-2
    CEG-2 Posts: 110
    I am also plwying through Facebook
  • PummyRaj
    PummyRaj Posts: 44,142
    Hi @cpeace, yes! that's what I needed to know.  You are connected to the game through Facebook :+1:

    ** Asking for this information from all of you so that it would help the King Team to look into the issue/glitch and understand it  :)

    Hello @CEG-2, Warm Welcome to the King Community :)  Yeah, I agree & I too don't like it.  But, the glitches happen and they are trying to fix it :+1:

    Hello @buffy2910, Welcome to the King Community.  Can you please post whether you are playing through Facebook or Kingdom account?  And I am sorry to hear that you lost all your boosters with the re-installation.  Unfortunately, that is what happens with that feature which we cannot avoid!!!!  Just a note -- this Glitch is occurring not only on Mobile devices but also on PC game.
  • kimbo57
    kimbo57 Posts: 0

    Newbie
    I am NOT playing through Facebook as others have commented.  I’ve got crazy numbers above 60 on the last leg of sugar drop bonuses before the 8 hour blockout. 
  • kusumg
    kusumg Posts: 3

    Level 1
    The prize has still not been given 


  • Toodie
    Toodie Posts: 7

    Level 2
    Hello Pummy_Raj
    I am playing on Kingdom using an iPad
    Regards from
    Toodie
  • buffy2910
    buffy2910 Posts: 2

    Level 1
    I'm playing through Facebook with my mobile. 
  • Nicki_Burton
    Nicki_Burton Posts: 10

    Level 2
    Although my candy drops have reset and it is back to normal I had over 400 and only received a reward of a free switch and a lollipop hammer ???? That is completely unacceptable.

Hey! Would you like to give us your opinion?

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