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Hi I've upgraded the season pass for 4.49 but it's not unlocked anything
Hi everyone!
Thanks for letting us know about the issue with the Season Pass. Iām so sorry to hear the fix hasnāt worked as expected, thatās definitely not the experience we want for our players š
To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.
Here's how:
This way, our support team can identify your account and provide assistance faster.
Hoping youāll be back to enjoying all the sweet rewards soon šāØ
Hello, Candy players! š¬
The Season Pass is back in the game. If you're not seeing it, it might be because you're on an older version of the game. Simply update your app to join the fun and claim your rewards. š Any unclaimed rewards from the last Season will be waiting for you. Happy playing!
Mine disappeared completely
I have purchased two season pass packages and none of the rewards were given. Am I doing something wrong
My apologies for not providing the right steps š
Instead, select My Purchases > I did not receive a purchase on my Android/Apple device
Then scroll all the way down to the page and select Contact Us.
You will get an automated response so please reply back to the email and you will get support š
while I appreciate the apologies, there is no āpurchases and gold barsā option when going to settings and then clicking ?. See attached. Really??? Please provide the proper ārouteā to contacting King. š¤¦āāļø
Iāve asked and no response.
Iād like my season pass activated for free since I didnāt use it all when I paid for it last and didnāt get anything back. This is theft
my season pass end of season rewards popped up this morning. HOWEVER, the free hour of play did NOT. Any way that I can get that back???
Hi
I unlocked the feature last time and didnt use all my available prizes before the game disappeared. I donāt see any of the ones I didnāt use given back to me. I donāt have any of the prizes. Shouldnāt I just get this season pass for free this time? It seems very rude to give me back something piecemeal when you guys are the ones that messed up.
OK I will state this politely. Costs have going up, some as much as 25% increase; the "pay to win" algorithm as taken away the fun; if you cannot win a game unless you pay, everything the game should be, fun and relaxing is gone. Season's Pass crashed; disappeared and many of us STILL had levels we had paid for gone. Where is the compensation? I had the highest level, 30 min, 2 cones, 1 lollpop hammer left. I paid for them. But never got to use them. So I am asking politely: WHERE IS THE COMPENSATION???
agree!
This is ridiculous. I paid for the gold pass which I would easily have completed. No rewards for the final level because you messed it up. No compensation
An absolute disgrace. You should be ashamed but as long you got my money you don't care
still no update??
Yes I just got the Gold Pass rewards I hadnāt claimed last week. No compensation though.
Could we get an update please!
same and I donāt believe we will get anything
Same here, paid for the upgrade. Disappointing to say the least that if has been resolved as of now.
Mine is gone too. Will we get a refund?????
Is there an update about this? Do people need to fill out anything?
my game just updated and I was hopeful the fix to the season pass issue would be resolved. However it is not! When will this be fixed? You stated we donāt need to contact customer support but Iām not confident this will be automatically compensated if I donāt contact support? Update please
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*Edited by CM:š¤Ø Hold on a bit! Please remember to be sweet and kind - Our House Rules
Same problem here. Hopelijk they can fix it asap š¤
is this the season pass as I donāt have access to this currently despite paying Ā£4.99 for 8 lives etc. I only have 5 and havenāt collected it.
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
