Can't collect gift boxes when pass a level :-)

Justin_Elms · March 2017

so frustrating! I have reinstalled the game, logged in and out of Facebook but still won't fix it. Also not receiving lives from other people. Please help!!

Andrea_Brown · March 2017

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

Waiting for updates

Cezdiamond · March 2017

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Thanks for letting us know :-)

Cezdiamond · March 2017

Pass level 990 and gift box is still locked ☹️

We are currently looking into this, thanks!

binarystarr · March 2017

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Nice one. I also have a level before with no stars but it was one i got stuck on FOR DAYS. I'm loathed therefore, to test your theory

K-Ang · March 2017

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

The problem is not stars but the gift boxes. Are we talking about the same thing here?

Tracy_Chan · March 2017

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Not Yet Solved for the gift

Cezdiamond · March 2017

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

We have noticed that the avatar is not moving correctly for some players this is why the gifts are not being received. We are looking into this. Thanks!

Cezdiamond · March 2017

Johnny Ryall, please keep me updated in my topic too! Thanks.
topic link: https://care.king.com/en/question/view.action?forumThreadPermalink=gifts-cannot-be-open-after-changing-the-cellphone-i-used-to-play

We have noticed that the avatar is not moving correctly for some players this is why the gifts are not being received. We are looking into this. Thanks!

KellyM · March 2017

Pass level 990 and gift box is still locked ☹️

Levels 830, 834 & 840, same issue, gifts are not opening. I went back & beat 830 & 834 again but they still have not open...thx

Cezdiamond · March 2017

It's so agrivating that they only say they are looking into it! It's obvious that it is a King issue and not user/device issue. I've won 4 out of the 5 gift boxes and haven't received one booster.

Hi Cheryl- We hope to have an update/fix shortly for you :-)

Can't collect gift boxes when pass a level :-)

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