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Store Unavailable??- Purchase issues- UNDER INVESTIGATION
Answers
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First try log out and log back in, the purchased items might take awhile to show up. If you still don't see, then you need to contact player support from your game app. Good Luck!
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I have internet and at work I have internet and I still can't make a purchase
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I think there is a problem with the game server. Just make sure your game and device have the latest updates. Wait for a fix from the studio.
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@jennypowell1981 Hi and welcome, a few people have the same issue at present and the game studio are working on a fix for this but we have no time frame for this. All you can do at present is keep your game up to date and log out and restart your device and then log back in. Also if you play via an internet browser please clear the browser cache.
If none of this helps you may need to work on a fix. The only other option is to try uninstalling your game but if you do this an you play via a mobile device you will only get your levels and gold bars back, any BOOSTERS or LIVES would be LOST and would be unrecoverable, also this is not guaranteed to fix the problem
Hope this helps
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Hello and welcome to the sweet King community.
Can you please explain the problem a little more to us?
You can send screenshots to help us understand what happens.
If after following the steps indicated by Ipete the problem persists, please let us know here.
Thank you
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Hi and welcome to the community.
As mentioned above few players have reported the same connection issue. Studios are working on it. But its a complex issue and no time frame can be given for the fix. Please try update tips and if you dont have enough boosters and stored lives reinstallation can be helpful as you will lose them.
Thanks.
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Welcome to Sweet King Community! 👑
How about you tried these steps of purchase issue that I hope this helps. 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
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Welcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
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Thank you for being a loyal player of Candy Crush Soda Saga.
If you have any problems with the purchase and want to get a refund, you need to follow the link given below because our Community does not handle anything related to the purchase.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.
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I purchased 3 $16.99 bundles on October 9th, 2020 didn't get them. I purchased 3 because apparently the system wasn't working correctly. What do I do now?
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