Store Unavailable??- Purchase issues- UNDER INVESTIGATION

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/314434/why-did-i-not-receive-credit-for-my-last-3-purchases

Hello and welcome to the sweet King community.

Sometimes, for the purchase made to be effective, you need to log out and exit the game, when you re-enter it will have been solved. If you tried it and it didn't work, then you should contact as Aijaziqbal told you.

I hope I've helped .

We will still be here if you need more help

Keep enjoying

taheera

I made a purchase and it charged it twice and didn’t give me the items twice I want a refund or my items

taheera

I want a refund or my items

[Deleted User]

Hi @taheera, welcome to the Community!

I'm sorry to hear that you haven't received the items that you purchased. We don't deal with Purchase issues here in the Community as the solution and/or feedback would require your personal details.

🔺 You can find all info about refunds & unfulfilled purchases HERE as well as the contact link to King's Support.

[Deleted User]

Hi @taheera, welcome to the Community!

I'm sorry to hear that you haven't received the items that you purchased. We don't deal with Purchase issues here in the Community as the solution and/or feedback would require your personal details.

🔺 You can find all info about refunds & unfulfilled purchases HERE as well as the contact link to King's Support.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/314473/hello

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

If you have any problems with the purchase and want to get a refund, you need to follow the link given below because our community does not handle anything related to the purchase.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

For further assistance, please feel free to write back to us. We'll be happy to assist you.

Thank you.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/314474/i-made-a-purchase-and-it-charged-me-twice-and-didn-t-give-me-my-items-twice-i-want-a-refund-or-my-it

I've already replied to another post of yours and one post is enough for the same problem, so I'm closing this post.

Thank you.😊

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/314473/hello

Hi and welcome to the community.

Very sorry about the purchase issue. As very well explained above that the only option to claim the refund is through our player support. I would like to add that you may also contact them with this below link.

https://soporto.king.com/contact

You need your game id to do that.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks.

[Deleted User]

Fastest way to get a refund is through App Store or google play.