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Store Unavailable??- Purchase issues- UNDER INVESTIGATION
Answers
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Happened AGAIN Today, so I waited for 15 Minutes, and Still got the same Message Pop-Up, left it on that Game and waited another 30 minutes, same Message AGAIN....Left the Game on same Message 3 hours Later. Kind of hard to believe that the Store is Unavailable for all this time. That Game is still there, and it just rolled 4 Hours, and SAME MESSAGE Pop-Up...Too Bad 1- Move To Win and I have to Trash it
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Hi @privatefantasy,
As @ipete has mentioned above, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.
Here is what you will need:
*User ID#
*Receipt Of Purchase (Or Order# etc...) - Screenshot *Or any issues you have, like "Error Codes", etc...
*Name Of Game
*Device You Play On
- What is my User ID and where can I find it? — King Community
- https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
- Your "User ID#" is the same on all King games you play on.
- ᐅ How to take a screenshot
- https://www.take-a-screenshot.org/
- Contact us
- https://soporto.king.com/contact
You can use the above link to contact support, or use the contact us thru the game.
Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!
Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays".
- Did something go wrong with your purchase?
- https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase
- Lost purchase — King Community
- https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199
Can also see these posts, for more help.
Thx & Welcome To The King Community - Origins7 Dale, 😀
10/13/2020
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Welcome to the King Community.
Your purchase is not complete so you will not receive a refund but since your piggy bank is empty while trying to make a purchase, check out the troubleshooting steps below to see if the gold bars return to piggy bank again.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
We suggest that you use the 'Help' feature on the app to get a quicker response. Stay Safe, Play Smart.
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Welcome to the King Community.
In fact if you have any problem with your purchase you will get a refund, but to get a refund you need to contact our Player Support as purchase deals are not handled in our community.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Thanks in advance for your patience and support.
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@privatefantasy Hi and welcome , sorry to here you have had a problem with your purchase. Unfortunately the community does not deal with purchases as it contains your personnel information
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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Welcome to Sweet King Community! 👑
I think their team is still tested purchase message, so you make sure keep your eyes out until new update is out or automatically fixed on this game. 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
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Welcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
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