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Game keeps freezing or crashing, what should I do?
Please try all the options below to resolve the issue: Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again. Look for any updates for your device and the game app - check out the handy video at the end of this article! Make sure that you…
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Do I need a Facebook or Kingdom account to play?
Not at all, you can play the game without ever connecting to Facebook or Kingdom, however, if you ever need to reinstall the game then your progress will be lost so creating and using a profile is something we strongly recommend you do. By connecting the game to your Facebook account, or by creating a Kingdom account, your…
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If I try to re-install the game, will I lose my progress?
If you have been playing connected to either a Facebook account or a Kingdom account then don't worry, all of your game progress and Gold Bars are safely backed up to our servers. If you haven't ever backed up your account to either Facebook or Kingdom, reinstalling the game will delete all of your heard-earned progress…
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How do I turn off notifications on iOS?
If you're receiving more notifications than you wish to see in your device, these can all be controlled in your Apple device's own dedicated Notification Center. You could try 'Do not disturb' if you want the change to be temporary If you'd like to turn off all notifications at once, perhaps at night or when you don't want…
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I have connected to Facebook but have lost messages and lives from my friends
Lives received from Facebook friends are notifications sent back and forth in Facebook's notification network. They're held in your profile and delivered into the game once for each notification. This means that if you update Facebook, change your profile, reinstall the Facebook app or even update it's app software, it's…
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I purchased/received boosters and/or lives on one device, but cannot see them when I play the game o
Your Facebook or King profile linked ‘player profile’ will store and synchronize your progress along with any Gold Bars you have in the game, so your Gold Bars are always kept up-to-date and you won’t have to play any level twice. Whenever you receive gifted lives from your friends or win and buy boosters in any King games…
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My special event just disappeared?
All of our special in-game events can be played for a limited time, which means you'll have to complete the challenge or reach the target before this period expires. If you can't access the event, it's more than likely that the event has already finished. Therefore you will not be able to play, the event will be over...…
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I'm having trouble connecting to the Google Play Store.
Though you might need to contact Google Play if you are experiencing problems with the Store itself, there are a few things you can try first, to see if they get you back on track The first thing to try, is to restart your device. This usually reconnects and refreshes your links to the Store. Also, make sure you have the…
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I have unauthorized charges on my iTunes account.
First, take a moment to check your iTunes purchase history so you can see clearly which purchases the final billing charges relate to. Apple’s guide to checking your purchases can be found here: here If the purchase was accidental or by someone you know If your purchase was made accidentally, please see Apple’s guide on…
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I have unauthorized purchases on my Google Play Store account.
It can be a very worrying concern if you have received charges from your Google Play Store account which are unfamiliar to you. It’s possible that they are valid charges and relate to purchases which you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve…
