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I purchased/received boosters and/or lives on one device, but cannot see them when I play the game o
Your Facebook or King profile linked ‘player profile’ will store and synchronize your progress along with any Gold Bars you have in the game, so your Gold Bars are always kept up-to-date and you won’t have to play any level twice. Whenever you receive gifted lives from your friends or win and buy boosters in any King games…
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My special event just disappeared?
All of our special in-game events can be played for a limited time, which means you'll have to complete the challenge or reach the target before this period expires. If you can't access the event, it's more than likely that the event has already finished. Therefore you will not be able to play, the event will be over...…
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I'm having trouble connecting to the Google Play Store.
Though you might need to contact Google Play if you are experiencing problems with the Store itself, there are a few things you can try first, to see if they get you back on track The first thing to try, is to restart your device. This usually reconnects and refreshes your links to the Store. Also, make sure you have the…
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I have unauthorized charges on my iTunes account.
First, take a moment to check your iTunes purchase history so you can see clearly which purchases the final billing charges relate to. Apple’s guide to checking your purchases can be found here: here If the purchase was accidental or by someone you know If your purchase was made accidentally, please see Apple’s guide on…
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I have unauthorized purchases on my Google Play Store account.
It can be a very worrying concern if you have received charges from your Google Play Store account which are unfamiliar to you. It’s possible that they are valid charges and relate to purchases which you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve…
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How do I restrict in-app purchase on my Windows Phone?
If you have a Windows Phone, you can activate a Wallet PIN to protect your phone from unauthorized purchases in the Windows Phone Store. Your Wallet PIN is different to your lock screen password, so when you set up a Wallet PIN, be sure to choose something you'll remember – particularly if you don't think you'll use it…
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How do I restrict in-app purchases on my iOS device?
Want to stop any accidental purchases being made on your Apple device? Simply follow these steps to get complete peace of mind: Tap the 'Settings' icon Tap 'General' Tap 'Restrictions' and then select 'Enable Restrictions' You will then be prompted to enter a passcode Re-enter the passcode to confirm Then scroll down to…
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The game says I have to wait hundreds of minutes for my next life. What’s happened?
If you have recently changed the time on your device (due to travelling or other reasons) this may affect the lives timer in the game. To fix the issue, simply follow these steps: Open the game and check how long you have to wait for your next life. Now set the clock on your device forward by that amount of time. For…
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Accidental purchases on iTunes
If an accidental purchase is made from one of our games to your iTunes account, we may be able to help guide you in in the right direction. The purchase is made through our game, however, the payment is processed by the local app store. In this case and on Apple devices, the purchase is carried out in the iTunes Store.…
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I purchased an item on my Amazon device but haven’t received it. What should I do?
If you purchased an item but didn't receive it, our Customer Care team will endeavor to investigate what has happened. Simply follow this article here. Make sure that you have a copy of the purchase receipt ready as we may need you to attach that when you reply back to us. If you no longer have a copy, you will need to…
